Technical support

Trane Technologies
Italy
Workplace: OnsiteFull timeEUR 44,301.66 - 56,300 annuallyFunction: Customer Support (Service Desk)Education: certificationSkills: []

Provide customer support for field-reported issues, covering electrical, electronic, and thermodynamic problems. Diagnose root causes by analyzing historical controller data, create tickets with customer evidence (photos/videos), and deliver feedback to internal teams (Engineering, Production, Industrialization, Quality). Manage warranty spare parts supply, evaluate warranties and returns for supplier analysis, and support controller programming and training.

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Trane Technologies
Trane Technologies
1 month ago

Technical support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide customer support for field-reported issues, covering electrical, electronic, and thermodynamic problems. Diagnose root causes by analyzing historical controller data, create tickets with customer evidence (photos/videos), and deliver feedback to internal teams (Engineering, Production, Industrialization, Quality). Manage warranty spare parts supply, evaluate warranties and returns for supplier analysis, and support controller programming and training.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer support (including real-time) for field issues from local Service teams across electrical, electronic, and thermodynamic areas.
  • •Analyze historical data downloaded from field unit controllers to diagnose the cause of malfunctions.
  • •Report findings to internal departments (e.g., Engineering, Production, Industrialization, Quality) related to design/manufacturing defects or faulty/non-compliant components.
  • •Open tickets for field-reported problems with objective evidence provided by the customer alongside the claim (photos, videos, etc.).
  • •Handle warranty processes: spare parts supply, warranty evaluation, defective component returns for supplier analysis, and controller programming/support.

Pay and Benefits

Salary: EUR 44,301.66 - 56,300 annually

Key Requirements

  • •Strong spoken and written English; knowledge of a second language is a plus.
  • •Technical diploma (electronic/electrical, mechanical, or similar).
  • •At least two years of experience in the role.
  • •Comfortable with Microsoft Office applications.
  • •SAP knowledge preferred.
Education:Certification / Diploma
Languages:English
Tech Stack:OfficeSAP

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn