Stripe

1 month ago

Operations Associate - Product Support Operations (CDMX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Stripe’s Mexico City hub as an Operations Associate in Product Support Operations. Troubleshoot external user issues, communicate resolutions in English, and analyze processes to scale operations and improve user experience. Collaborate with global teams, gain insights into how thousands of Stripe customers scale, and help shape a brand-new operational culture from the ground up.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Troubleshoot and solve external user issues
•Communicate resolutions to end users in English
•Analyze our processes and instigate changes to help scale our operations and improve user experience
•Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
•Gain unique insights into how thousands of businesses on Stripe scale and operate

Key Requirements

•You have a user-first mindset and are energized by solving difficult problems
•You have excellent communication skills, both written and verbal
•You have business proficiency in written and spoken English
•You excel in analytical thinking and problem solving
•You might have prior experience in customer service or internal/external user-facing operations

Experience:FintechPaymentsSaaS

Skills:CommunicationProblem-solvingCollaborationOrganizationCustomer service

Languages:EnglishSpanish

Tech Stack:SQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Stripe

1 month ago

Operations Associate - Product Support Operations (CDMX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Troubleshoot and solve external user issues
•Communicate resolutions to end users in English
•Analyze our processes and instigate changes to help scale our operations and improve user experience
•Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
•Gain unique insights into how thousands of businesses on Stripe scale and operate

Key Requirements

•You have a user-first mindset and are energized by solving difficult problems
•You have excellent communication skills, both written and verbal
•You have business proficiency in written and spoken English
•You excel in analytical thinking and problem solving
•You might have prior experience in customer service or internal/external user-facing operations

Experience:FintechPaymentsSaaS

Skills:CommunicationProblem-solvingCollaborationOrganizationCustomer service

Languages:EnglishSpanish

Tech Stack:SQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor