Operations Associate - Product Support Operations (CDMX)

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Problem-solving","Collaboration","Organization","Customer service"]

Join Stripe’s Mexico City hub as an Operations Associate in Product Support Operations. Troubleshoot external user issues, communicate resolutions in English, and analyze processes to scale operations and improve user experience. Collaborate with global teams, gain insights into how thousands of Stripe customers scale, and help shape a brand-new operational culture from the ground up.

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Stripe
Stripe
3 months ago

Operations Associate - Product Support Operations (CDMX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join Stripe’s Mexico City hub as an Operations Associate in Product Support Operations. Troubleshoot external user issues, communicate resolutions in English, and analyze processes to scale operations and improve user experience. Collaborate with global teams, gain insights into how thousands of Stripe customers scale, and help shape a brand-new operational culture from the ground up.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and solve external user issues
  • •Communicate resolutions to end users in English
  • •Analyze our processes and instigate changes to help scale our operations and improve user experience
  • •Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
  • •Gain unique insights into how thousands of businesses on Stripe scale and operate

Key Requirements

  • •You have a user-first mindset and are energized by solving difficult problems
  • •You have excellent communication skills, both written and verbal
  • •You have business proficiency in written and spoken English
  • •You excel in analytical thinking and problem solving
  • •You might have prior experience in customer service or internal/external user-facing operations
Experience:FintechPaymentsSaaS
Skills:CommunicationProblem-solvingCollaborationOrganizationCustomer service
Languages:EnglishSpanish
Tech Stack:SQL

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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