New Partner Experience Team Lead - Belgium Market (12 months FTC)

Deliveroo
Manchester
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Coaching","Communication","Problem-solving","Time management"]

Lead and coach a team of New Partner Experience agents to onboard new Belgium-based restaurant partners, driving initial order growth and ensuring a smooth transition to Deliveroo. Run in Manchester with hybrid work, coordinating with SMB peers to hit onboarding and performance targets while shaping onboarding processes and partner success.

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FursaFursa
Deliveroo
Deliveroo
2 months ago

New Partner Experience Team Lead - Belgium Market (12 months FTC)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead and coach a team of New Partner Experience agents to onboard new Belgium-based restaurant partners, driving initial order growth and ensuring a smooth transition to Deliveroo. Run in Manchester with hybrid work, coordinating with SMB peers to hit onboarding and performance targets while shaping onboarding processes and partner success.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee daily operations of a team of New Partner Experience Agents
  • •Coach team members, monitor attendance, provide reporting, and refine onboarding processes to set restaurants up for success
  • •Collaborate with other Team Leads to align on goals and actions
  • •Report on performance and implement action plans to drive improvements
  • •Ensure the team meets targets by establishing a performance management framework and supporting partner adoption of systems

Pay and Benefits

Perks:Health InsuranceRelocationTime OffFamily Benefits

Key Requirements

  • •2+ years management experience
  • •Experience in account management or customer service desirable
  • •Ability to work to targets and a get up and go attitude
  • •Hybrid working in Manchester with in-office presence required
  • •Experience coordinating with cross-functional teams
Experience:2+ yearsRestaurantsOnboardingCustomer serviceSaaSSMB
Skills:LeadershipCoachingCommunicationProblem-solvingTime management
Languages:English

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor