Customer Success Manager ( Saudi national only)

Honeywell
Saudi Arabia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer relationship management","Communication","Self-motivation","Influencing leadership","Working under pressure"]

Build long-term customer relationships by staying in constant communication, resolving issues with tailored solutions, and acting as a product and industry ambassador. Create a data-led model of the customer journey, align internal stakeholders, and drive upsell and cross-sell strategies with sales and marketing. Lead regular customer business reviews, manage risk to prevent churn, and share customer voice across sales, product, technical support, and engineering—focused on industries like O&G, LNG, chemicals, and mining.

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FursaFursa
Honeywell
Honeywell
2 days ago

Customer Success Manager ( Saudi national only)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Build long-term customer relationships by staying in constant communication, resolving issues with tailored solutions, and acting as a product and industry ambassador. Create a data-led model of the customer journey, align internal stakeholders, and drive upsell and cross-sell strategies with sales and marketing. Lead regular customer business reviews, manage risk to prevent churn, and share customer voice across sales, product, technical support, and engineering—focused on industries like O&G, LNG, chemicals, and mining.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build long-term customer relationships by staying in constant communication and resolving issues using alternate solutions tailored to customer needs.
  • •Create and maintain a data-led customer journey model, ensuring internal stakeholder alignment to drive customer value.
  • •Drive upsell and cross-sell strategies by collaborating with sales and marketing and running customer campaigns and initiatives.
  • •Conduct weekly, quarterly, and annual customer business reviews to ensure proactive issue resolution and retention across the customer lifecycle.
  • •Provide customer voice and risk management insights to internal teams and advise on customer value discussions across oil refining, O&G, LNG, chemicals, and mining/mineral processing.

Key Requirements

  • •Serve as a customer-facing partner with experience delivering business and process optimization.
  • •Must have Honeywell Connected Industrial (HCI) experience.
  • •Degree in Chemical Engineering or Process Engineering.
  • •Relevant experience in Aftermarket Services and Customer support.
  • •Excellent communication skills, including holding C-level customer conversations and managing expectations.
Experience:Aftermarket ServicesCustomer supportOil refiningOil & GasLNG
Education:
Skills:Customer relationship managementCommunicationSelf-motivationInfluencing leadershipWorking under pressure
Tech Stack:Honeywell Connected Industrial (HCI)Process HistorianProcess Alarm ManagementAdvance process ControlsOperator training simulatorsOperations Management SolutionsBlending and Movement AutomationManufacturing Execution systems (MES)Visualization and reporting solutionsAsset performance Management solutionsDigital twinsCloud based solutions

Eligibility

Nationality:Saudi National

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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