Strategic Customer Success Manager

MongoDB
Frankfurt, Munich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 9+ yearsEducation: bachelorsSkills: ["Communication","Influencing"]

Serve as a trusted technical and business advisor for MongoDB’s most strategic accounts in Germany, partnering with C-suite and technical leaders to align long-term roadmaps with multi-year IT transformations. Drive customer lifetime value by managing adoption, proactive consumption, executive advocacy, and retention. Lead comprehensive account programs, run business reviews, provide high-precision forecasting, and orchestrate global resources to deliver measurable database growth and transformation outcomes.

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FursaFursa
MongoDB
MongoDB
1 day ago

Strategic Customer Success Manager

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Job Summary

Serve as a trusted technical and business advisor for MongoDB’s most strategic accounts in Germany, partnering with C-suite and technical leaders to align long-term roadmaps with multi-year IT transformations. Drive customer lifetime value by managing adoption, proactive consumption, executive advocacy, and retention. Lead comprehensive account programs, run business reviews, provide high-precision forecasting, and orchestrate global resources to deliver measurable database growth and transformation outcomes.
Location: Frankfurt, Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Advise strategic accounts on MongoDB roadmaps by identifying and mitigating consumption risks and aligning technical goals with measurable success outcomes.
  • •Lead comprehensive customer business reviews for complex accounts, translating technical health and operational performance into value-based outcomes.
  • •Partner with C-suite and technical leaders to align joint roadmaps and champion alignment that drives strategic database growth.
  • •Develop and execute account programs, including resource allocations, executive advocacy, and long-term success planning for a portfolio of strategic accounts.
  • •Provide high-precision forecasting and track progress against strategic outcomes to senior leadership, maintaining accurate customer insight hygiene and influencing internal execution.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •9 to 12+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, or Technical Account Management for deeply technical, ideally consumption-based products.
  • •6+ years of accountable experience driving customer health and revenue realization for a defined strategic book of business.
  • •Excellent verbal and written German and English skills, with proven ability to influence outcomes at the C-suite level.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • •Ability to proactively identify and mitigate consumption risks and advise on success metrics and architectural strategies.
Experience:9+ years
Education:Bachelor's
Skills:CommunicationInfluencing
Languages:GermanEnglish
Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn