Counter Sales Associate-HVAC & Plumbing

Ferguson
Austin
Workplace: OnsiteFull timeUSD 20.6 - 28.82 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Problem-solving","Customer service","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, over the phone, and via email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with outside sales associates, and help maintain an organized, safe, and customer-focused counter environment.

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Ferguson
Ferguson
4 days ago

Counter Sales Associate-HVAC & Plumbing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, over the phone, and via email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with outside sales associates, and help maintain an organized, safe, and customer-focused counter environment.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, by phone, and by email to understand needs and recommend solutions.
  • •Continuously learn plumbing/HVAC products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; collaborate with outside sales associates to support account growth.

Pay and Benefits

Salary: USD 20.6 - 28.82 hourly
Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingProblem-solvingCustomer serviceOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn