Functional Support Analyst (Segment Revenue Management Flex)

Amadeus
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical mindset","Problem-solving","Communication","Customer-centric","Accountability"]

Provide first- and second-level functional support for Segment Revenue Management Flex, investigating and resolving revenue management incidents within SLAs. Analyze customer-reported issues across logic, data inputs, calibration outcomes, and system behavior, and perform root-cause analysis with science, product, and engineering teams. Communicate complex pricing and revenue management concepts to airline users, manage escalations, and improve adoption through best-practice guidance and knowledge-base updates.

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Amadeus
Amadeus
2 days ago

Functional Support Analyst (Segment Revenue Management Flex)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide first- and second-level functional support for Segment Revenue Management Flex, investigating and resolving revenue management incidents within SLAs. Analyze customer-reported issues across logic, data inputs, calibration outcomes, and system behavior, and perform root-cause analysis with science, product, and engineering teams. Communicate complex pricing and revenue management concepts to airline users, manage escalations, and improve adoption through best-practice guidance and knowledge-base updates.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide first- and second-level functional support for SRM Flex, handling incidents from investigation through resolution within agreed SLAs.
  • •Analyze customer-reported issues related to revenue management logic, data inputs, calibration outcomes, and system behavior.
  • •Reproduce issues using customer data and scenarios, conduct root cause analysis, and collaborate with science, product, and development teams for resolution.
  • •Communicate clearly with airline users and manage escalations with timely follow-up throughout the incident lifecycle.
  • •Develop SRM Flex functional knowledge and support adoption by advising on best practices, configuration, and usage; identify recurring issues for product feedback and documentation updates.

Key Requirements

  • •University degree in engineering, operations research, data science, business management, aviation, or a related field.
  • •Experience in airline revenue management, pricing, offer management, or related functional domains.
  • •Understanding of revenue management concepts such as forecasting, optimization, bid prices, controls, and calibration.
  • •Experience working with complex data sets and interpreting analytical outputs.
  • •Familiarity with SaaS environments and case management tools (e.g., ServiceNow, Azur DevOps) is an advantage.
Experience:Airline revenue managementPricingOffer managementTravel technology
Education:Bachelor's
Skills:Analytical mindsetProblem-solvingCommunicationCustomer-centricAccountability
Languages:English
Tech Stack:ServiceNowAzur DevOpsSaaS

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn