Customer Success Enablement Manager

Informa
Malaysia
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Problem-solving","Troubleshooting","Attention to detail","Time management"]

Own customer success enablement by creating client-ready deliverables—emails, reports, PPTs, and executive summaries—aligned to account engagement strategy. Use customer data to identify satisfaction, growth, and risk opportunities that support retention and renewals. Manage deadlines and resources, maintain outcome-based CS templates/playbooks and automations, and track activity status in a workflow tool. Explore AI capabilities to scale CS outputs.

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FursaFursa
Informa
Informa
18 hours ago

Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own customer success enablement by creating client-ready deliverables—emails, reports, PPTs, and executive summaries—aligned to account engagement strategy. Use customer data to identify satisfaction, growth, and risk opportunities that support retention and renewals. Manage deadlines and resources, maintain outcome-based CS templates/playbooks and automations, and track activity status in a workflow tool. Explore AI capabilities to scale CS outputs.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Generate custom client deliverables (emails, reports, PPTs, executive summaries) aligned to the CS roadmap using AI and automation where appropriate.
  • •Analyze customer data to identify satisfaction, growth, and risk-mitigation opportunities.
  • •Support customer retention and renewal efforts to drive account growth.
  • •Assess and prioritize work by due dates, difficulty, and required resources to deliver high-quality outputs on time.
  • •Maintain outcome-based CS templates, playbooks, and reusable automations, and track activity status via a workflow management tool.

Pay and Benefits

Perks:Remote WorkPaid LeavePrivate MedicalEquityLearning BudgetHealth Insurance

Key Requirements

  • •2-3 years’ experience in Customer Success, or Sales/RevOps, with a track record of improving productivity and outcomes.
  • •Strong interest in emerging AI capabilities and evaluating their fit for Customer Success use cases to drive performance and scale.
  • •Excellent written and oral communication skills, with proficiency using data in communication.
  • •Proficiency in Microsoft Excel, PowerPoint, and Word.
  • •Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData) and strong troubleshooting/problem-solving skills.
Experience:2-3 yearsCustomer successSaaSB2B
Skills:CommunicationProblem-solvingTroubleshootingAttention to detailTime management
Languages:English (UK)
Tech Stack:Microsoft ExcelMicrosoft PowerPointMicrosoft WordAIAutomation toolsGainsightSalesforceTableauGoodDataWorkflow management tool

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn