IT Service Delivery Analyst

​Heidrick & Struggles
London
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Windows","MacOS","Active Directory","Office 365","VPN","Remote access","SCCM","Intune","Cloud technologies","AI"]

Support IT needs for the London office and later across Europe as a Service Delivery Analyst. Serve as escalation point for in-person and remote IT support, document processes, and develop subject-matter expertise (Windows/O365, AI, Cloud, Security, MacOS, SCCM/Intune) to improve efficiency and user experience.

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​Heidrick & Struggles
​Heidrick & Struggles
2 months ago

IT Service Delivery Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support IT needs for the London office and later across Europe as a Service Delivery Analyst. Serve as escalation point for in-person and remote IT support, document processes, and develop subject-matter expertise (Windows/O365, AI, Cloud, Security, MacOS, SCCM/Intune) to improve efficiency and user experience.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs.
  • •Work with vendors across different offices in your region to procure equipment as required.
  • •Use autopilot to image laptops.
  • •Document all interactions, updates, and resolution accurately in our ticketing system.
  • •Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.
Travel: Medium travel

Key Requirements

  • •Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • •3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity.
  • •Strong technical troubleshooting skills across Windows and macOS operating systems.
  • •Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools.
  • •Ability to actively listen, clarify technical issues, and use sound problem-solving and data analysis to resolve support challenges.
Experience:3+ yearsInformation technology
Education:Bachelor's
Skills:WindowsMacOSActive DirectoryOffice 365VPNRemote accessSCCMIntuneCloud technologiesAI
Certifications:CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator Associate
Tech Stack:WindowsMacOSActive DirectoryOffice 365VPNSCCMIntuneCloud technologiesAI

Company Brief

​Heidrick & Struggles
Global executive search and leadership consulting firm specializing in senior-level executive recruitment, board advisory, leadership assessment, and culture shaping services for multinational corporations across industries.
Industry: Recruitment Agencies
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1953
WebsiteLinkedIn