Heidrick & Struggles

1 month ago

IT Service Delivery Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Support IT needs for the London office and later across Europe as a Service Delivery Analyst. Serve as escalation point for in-person and remote IT support, document processes, and develop subject-matter expertise (Windows/O365, AI, Cloud, Security, MacOS, SCCM/Intune) to improve efficiency and user experience.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs.
•Work with vendors across different offices in your region to procure equipment as required.
•Use autopilot to image laptops.
•Document all interactions, updates, and resolution accurately in our ticketing system.
•Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.

Travel: Medium travel

Key Requirements

•Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
•3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity.
•Strong technical troubleshooting skills across Windows and macOS operating systems.
•Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools.
•Ability to actively listen, clarify technical issues, and use sound problem-solving and data analysis to resolve support challenges.

Experience:3+ yearsInformation technology

Education:Bachelor's

Skills:WindowsMacOSActive DirectoryOffice 365VPNRemote accessSCCMIntuneCloud technologiesAI

Certifications:CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator Associate

Tech Stack:WindowsMacOSActive DirectoryOffice 365VPNSCCMIntuneCloud technologiesAI

Company Brief

Heidrick & Struggles

Global executive search and leadership consulting firm specializing in senior-level executive recruitment, board advisory, leadership assessment, and culture shaping services for multinational corporations across industries.

Industry: Recruitment Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1953

Website LinkedIn

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Heidrick & Struggles

1 month ago

IT Service Delivery Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs.
•Work with vendors across different offices in your region to procure equipment as required.
•Use autopilot to image laptops.
•Document all interactions, updates, and resolution accurately in our ticketing system.
•Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.

Travel: Medium travel

Key Requirements

•Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
•3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity.
•Strong technical troubleshooting skills across Windows and macOS operating systems.
•Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools.
•Ability to actively listen, clarify technical issues, and use sound problem-solving and data analysis to resolve support challenges.

Experience:3+ yearsInformation technology

Education:Bachelor's

Skills:WindowsMacOSActive DirectoryOffice 365VPNRemote accessSCCMIntuneCloud technologiesAI

Certifications:CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator Associate

Tech Stack:WindowsMacOSActive DirectoryOffice 365VPNSCCMIntuneCloud technologiesAI

Company Brief

Heidrick & Struggles

Industry: Recruitment Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1953

Website LinkedIn