Roads and Transport Authority

4 days ago

Chief Supervisor- Customer Happiness Centers

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Oversee Customer Happiness Centers by reviewing service and process reports, improving customer reception, and driving innovation to enhance service quality and the center’s image. Supervise staff and front-desk tasks, set and manage KPI and waiting-time metrics, monitor fee collection and daily cash handover, and track preventive plans to reduce recurring issues. Support employee motivation programs, help shape operational plans and customer satisfaction goals, and recommend improvements to leadership.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Prepare and review periodic and non-periodic reports on services, processes, and mechanisms to improve service quality and the center’s image, with focus on innovation.
•Coordinate with supervisors to improve customer reception services and organize center work mechanisms.
•Oversee staff motivation programs and development activities, including the ‘Best Center’ award program.
•Supervise electronic fee collection systems and ensure collected fees match records in the system; ensure daily collected funds are transferred with receipts.
•Supervise operations planning for customer service development, set center goals and KPIs, and monitor waiting-time and service appointment reports; propose recommendations and support identifying the best employee.

Key Requirements

•Bachelor’s degree in Business Administration, Public Administration, or Customer Service; or Master’s degree in Office Management or Service Management.
•Master’s degree applicants: 0 years of experience; Bachelor’s degree applicants: 2+ years of experience.
•Ability to supervise center operations, staff performance, and reception/customer service processes.
•Ability to monitor fee collection workflows and ensure reconciliation with system records.
•Ability to prepare and review reports (including waiting-time and service timing) and implement preventive action plans.

Experience:2+ years

Education:

Skills:Customer focusLeadershipProcess improvementReportingService quality improvement

Company Brief

Roads and Transport Authority

The Roads and Transport Authority (RTA) of Dubai plans, supervises and regulates roads, public transport, traffic systems and licensing. It develops and operates metro, tram, buses, taxis, road infrastructure and smart mobility initiatives across Dubai.

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Website LinkedIn

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Roads and Transport Authority

4 days ago

Chief Supervisor- Customer Happiness Centers

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Prepare and review periodic and non-periodic reports on services, processes, and mechanisms to improve service quality and the center’s image, with focus on innovation.
•Coordinate with supervisors to improve customer reception services and organize center work mechanisms.
•Oversee staff motivation programs and development activities, including the ‘Best Center’ award program.
•Supervise electronic fee collection systems and ensure collected fees match records in the system; ensure daily collected funds are transferred with receipts.
•Supervise operations planning for customer service development, set center goals and KPIs, and monitor waiting-time and service appointment reports; propose recommendations and support identifying the best employee.

Key Requirements

•Bachelor’s degree in Business Administration, Public Administration, or Customer Service; or Master’s degree in Office Management or Service Management.
•Master’s degree applicants: 0 years of experience; Bachelor’s degree applicants: 2+ years of experience.
•Ability to supervise center operations, staff performance, and reception/customer service processes.
•Ability to monitor fee collection workflows and ensure reconciliation with system records.
•Ability to prepare and review reports (including waiting-time and service timing) and implement preventive action plans.

Experience:2+ years

Education:

Skills:Customer focusLeadershipProcess improvementReportingService quality improvement

Company Brief

Roads and Transport Authority

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Website LinkedIn