Manager, Account Executives (SMB)

Intercom
Dublin
Workplace: HybridFull timeFunction: SalesSkills: ["Leadership","Coaching","Communication","Executive presence","Operational mindset"]

Lead a team of EMEA SMB Account Executives to drive new business revenue and accelerate logo growth. Own segment strategy and planning by building playbooks and territory plans, running forecasting and QBR rhythms, and ensuring revenue accuracy. Coach and develop sales professionals, manage operating cadence, and partner with EMEA leadership on company initiatives. Use expertise in complex, high-value sales to scale revenue and build the AI-driven customer service category.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
16 hours ago

Manager, Account Executives (SMB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a team of EMEA SMB Account Executives to drive new business revenue and accelerate logo growth. Own segment strategy and planning by building playbooks and territory plans, running forecasting and QBR rhythms, and ensuring revenue accuracy. Coach and develop sales professionals, manage operating cadence, and partner with EMEA leadership on company initiatives. Use expertise in complex, high-value sales to scale revenue and build the AI-driven customer service category.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Build and lead a team of EMEA SMB account executives.
  • •Lead, coach, and develop sales professionals to ensure excellence in sales standards.
  • •Drive new business revenue for the EMEA commercial segment.
  • •Define and execute the new business strategy, including playbooks and territory plans to increase new business revenue.
  • •Manage planning and team operating cadence (QBRs, large deal reviews, and weekly forecasting), including revenue forecasting accuracy within ±9%.

Key Requirements

  • •6+ years of experience in technology sales, including 2+ years leading high performing account management teams.
  • •4+ years of closing experience in an IC capacity.
  • •2+ years of first-line management experience.
  • •Deep execution experience running multifaceted opportunities in excess of $500k ARR.
  • •Familiarity with Command of the Message and MEDDPICC (or similar).
Experience:Technology salesAccount managementEMEAAICustomer service
Skills:LeadershipCoachingCommunicationExecutive presenceOperational mindset

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn