Sales Support Representative

Ferguson
Burlington
Workplace: OnsiteFull timeUSD 21.51 - 34.39 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Customer-focused","Upselling","Fast-paced execution","Decision-making","Relationship building"]

Support sales associates by helping customers find the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls with problem-solving. Use a CRM system and phone tools effectively in a fast-paced environment while learning product knowledge and processes and responding quickly to customer needs.

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Ferguson
Ferguson
3 days ago

Sales Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support sales associates by helping customers find the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls with problem-solving. Use a CRM system and phone tools effectively in a fast-paced environment while learning product knowledge and processes and responding quickly to customer needs.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service via timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, addressing and resolving customer concerns and questions.
  • •Effectively use a CRM system and phone system.

Pay and Benefits

Salary: USD 21.51 - 34.39 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1-3 years of sales and/or customer service experience is preferred.
  • •Experience in plumbing, HVAC, or other trades is a plus.
  • •Strong sales skills, including the ability to upsell.
  • •Respond quickly to customer needs and make timely decisions.
  • •General digital literacy including Microsoft Office.
Experience:1-3 years
Skills:Customer-focusedUpsellingFast-paced executionDecision-makingRelationship building
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn