COE Head – Infrastructure & Cloud Management

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 20+ yearsSkills: ["Executive communication","Stakeholder management","Delivery governance","Customer escalation management","Leadership"]

Lead the offshore Infrastructure & Cloud Management COE and practice capability engine, owning technical strategy for strategic pursuits, RFP solutioning, estimation, and technical defense. Govern solution architecture quality, mobilize federated SMEs, and build a capability roadmap that converts delivery experience into reusable IP, service offerings, accelerators, and reference architectures. Drive AIOps, automation, and infrastructure modernization outcomes with strong delivery governance, escalations, and customer-impact leadership.

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Sutherland
Sutherland
2 days ago

COE Head – Infrastructure & Cloud Management

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Job Summary

Lead the offshore Infrastructure & Cloud Management COE and practice capability engine, owning technical strategy for strategic pursuits, RFP solutioning, estimation, and technical defense. Govern solution architecture quality, mobilize federated SMEs, and build a capability roadmap that converts delivery experience into reusable IP, service offerings, accelerators, and reference architectures. Drive AIOps, automation, and infrastructure modernization outcomes with strong delivery governance, escalations, and customer-impact leadership.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the offshore ICM Practice and COE capability organization.
  • •Own technical strategy for strategic pursuits and RFPs, including governing solution architecture, estimation, proposal quality, and technical defense.
  • •Assign and govern Named Solution Owners and mobilize federated SMEs across Delivery for pursuits and capability development.
  • •Build and maintain the ICM capability roadmap and industrialize service offerings, accelerators, tools, methodologies, and reference architectures.
  • •Drive AI-enabled Operations capabilities and govern delivery health, technical quality, critical escalations, productivity, reuse, and operational maturity; build the practice strategy for investments and offerings.

Key Requirements

  • •20+ years of experience in IT services, infrastructure/cloud services, managed services, or consulting.
  • •Strong Infrastructure, Cloud Operations, and AI/AIOps background.
  • •Significant experience leading large COE, practice, or delivery organizations.
  • •Proven experience in complex RFP solutioning and large-deal technical leadership.
  • •Experience in SRE, observability, automation, and AI-enabled operations, including AWS, GCP, Oracle, and Microsoft ecosystems.
Experience:20+ yearsIT servicesInfrastructure/cloud servicesManaged servicesConsulting
Skills:Executive communicationStakeholder managementDelivery governanceCustomer escalation managementLeadership
Languages:BengaliEnglish
Tech Stack:AIAIOpsAutomationSREObservabilityAWSGCPOracleMicrosoftHyperscaler specializationsGPU InfrastructureAgentic Operations

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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