Salesforce

1 month ago

Creative Operations Lead, Customer Success & Partner Marketing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 26 minutes agoStatus: Live

Job Summary

Lead and optimize Salesforce CSP Marketing’s creative operations, directing agencies and AI tools while owning the Bill of Materials. Drive AI-enabled production, ensure brand-aligned output, manage executive-facing communications, and build scalable self-serve workflows withTemplate/AI-powered processes to improve speed, quality, and cost efficiency.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own end-to-end agency relationships when budget supports: briefing, QC, budget management, and timeline accountability.
•Templatize repeatable, lower-stakes creative needs so the team can self-serve or brief agencies efficiently.
•Problem-solve for complex, high-stakes work (Partner Summit, exec presentations, video) and determine when to bring in agency support vs. AI tools vs. internal capability.
•QC all creative output across tiers for brand consistency and quality before it reaches stakeholders.
•Train the broader marketing team on self-serve creative workflows and build reusable templates for routine work.

Key Requirements

•Experience directing creative operations for marketing teams, including agency management and budget oversight.
•Proven ability to deploy and govern AI tools and automation to scale production while maintaining brand standards.
•Strong project and stakeholder management experience, with the ability to lead executive-facing discussions and manage senior feedback.
•Ability to design and implement a centralized agency/contractor model and optimize external spend.
•Experience training teams on self-serve creative workflows using tools like Canva, Figma, video platforms, and AI prompts.

Experience:MarketingAiCreative operationsAgency managementBrand management

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Languages:English

Tech Stack:RunwaySynthesiaAdobe FireflyCanvaCapsuleElevenLabsFigmaSlackBrand CentralSmartsheetAdobe Suite

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Creative Operations Lead, Customer Success & Partner Marketing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 26 minutes agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own end-to-end agency relationships when budget supports: briefing, QC, budget management, and timeline accountability.
•Templatize repeatable, lower-stakes creative needs so the team can self-serve or brief agencies efficiently.
•Problem-solve for complex, high-stakes work (Partner Summit, exec presentations, video) and determine when to bring in agency support vs. AI tools vs. internal capability.
•QC all creative output across tiers for brand consistency and quality before it reaches stakeholders.
•Train the broader marketing team on self-serve creative workflows and build reusable templates for routine work.

Key Requirements

•Experience directing creative operations for marketing teams, including agency management and budget oversight.
•Proven ability to deploy and govern AI tools and automation to scale production while maintaining brand standards.
•Strong project and stakeholder management experience, with the ability to lead executive-facing discussions and manage senior feedback.
•Ability to design and implement a centralized agency/contractor model and optimize external spend.
•Experience training teams on self-serve creative workflows using tools like Canva, Figma, video platforms, and AI prompts.

Experience:MarketingAiCreative operationsAgency managementBrand management

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Languages:English

Tech Stack:RunwaySynthesiaAdobe FireflyCanvaCapsuleElevenLabsFigmaSlackBrand CentralSmartsheetAdobe Suite

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor