Senior Analyst - HR Operations

Diageo
Bangkok
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Customer experience","Prioritization","Judgement","Accuracy","Communication"]

Serve as the first line of contact for HR enquiries, resolving most calls and emails with high-quality, accurate customer service. Process incoming requests through approved tools and documentation, make timely employee data updates, and manage cases with detailed notes and audit trails. Act as a Workday and HR-technology subject matter expert, support HR lifecycle documentation and projects, ensure compliance, and escalate to specialist teams when needed.

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FursaFursa
Diageo
Diageo
1 day ago

Senior Analyst - HR Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first line of contact for HR enquiries, resolving most calls and emails with high-quality, accurate customer service. Process incoming requests through approved tools and documentation, make timely employee data updates, and manage cases with detailed notes and audit trails. Act as a Workday and HR-technology subject matter expert, support HR lifecycle documentation and projects, ensure compliance, and escalate to specialist teams when needed.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Deliver HR service to agreed performance levels, handling calls and emails and redirecting where appropriate.
  • •Resolve queries through investigation and customer interaction, escalating to specialist teams when needed.
  • •Process and update employee information in systems/files and create accurate support documentation for employee lifecycle events.
  • •Manage case workload in a case management system with comprehensive notes and audit trails.
  • •Act as a Workday and other HR tools subject matter expert, supporting compliance and continuous process improvement.

Key Requirements

  • •Experience in HR is desirable.
  • •Experience in delivering excellent customer experience is essential.
  • •Experience in a Shared Services environment is advantageous.
  • •Ability to prioritize effectively across calls and emails while resolving existing queries and activating new ones.
  • •Strong working knowledge of HR systems/technology and Microsoft Office (Word and Excel).
Experience:HRShared servicesCustomer service
Skills:Customer experiencePrioritizationJudgementAccuracyCommunication
Languages:EnglishThai
Tech Stack:WorkdayWorkday self-serviceMicrosoft OfficeWordExcelCase management system

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn