CSR/Teller- Akron, OH (Highland Square)- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Professionalism","Sound judgment","Problem resolution"]

Provide excellent customer service as a CSR/Teller, listening to customer needs, asking questions, and guiding customers to the right banking partners. Handle follow-up, timely correspondence, and confidentiality while ensuring actions support a positive customer experience and bank risk appetite. Perform daily office responsibilities, maintain accurate balancing records, resolve consumer and business issues, and make consultative referrals using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller- Akron, OH (Highland Square)- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customer needs, asking questions, and guiding customers to the right banking partners. Handle follow-up, timely correspondence, and confidentiality while ensuring actions support a positive customer experience and bank risk appetite. Perform daily office responsibilities, maintain accurate balancing records, resolve consumer and business issues, and make consultative referrals using tracking tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Listen to customer needs, ask questions, and guide customers to meet financial needs.
  • •Follow up on customer questions, resolve issues, and maintain clear, timely communication.
  • •Maintain customer business confidentiality and follow the Code of Business Conduct and Ethics.
  • •Handle daily office responsibilities, including maintaining accurate balancing records and correcting outages with help as needed.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail banking policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to use sound judgment for problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProfessionalismSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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