Linear

1 month ago

Product Support Specialist, Eastern/Central Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join Linear as a Product Support Specialist to engage with customers end-to-end—from onboarding and account setup to debugging issues and discovery of features and integrations. You’ll document and reproduce bugs with the engineering team, surface customer feedback to inform product decisions, and lead strategic projects to enhance the support experience and product operations in a remote, US/Canada ET-friendly environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide end-to-end customer support including onboarding, account setup, debugging issues, feature and integration discovery
•Investigate and resolve inbound customer issues reported through channels such as email, Slack, Twitter, and Reddit
•Partner with engineering to document and reproduce bugs
•Surface trends and insights from customer feedback to inform product choices
•Lead strategic projects to improve the support experience, knowledge sharing, and product operations

Pay and Benefits

Perks:EquityHealth InsurancePaid LeaveParental LeaveMeal Stipend

Key Requirements

•Passion about technology, quality, and Linear’s mission.
•Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
•Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
•Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
•Based in U.S. or Canada Eastern or Central time only

Experience:SaaSSoftwareCustomer experience

Skills:CommunicationCustomer serviceTroubleshootingDocumentationBug reproduction

Tech Stack:SQLJavaScriptAPIsGitHub

Company Brief

Linear

Linear builds a fast, elegant issue-tracking and product-management platform for software teams, focusing on speed, developer workflows, and AI-assisted tooling to help teams plan, triage, and ship product work more efficiently.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor

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Linear

1 month ago

Product Support Specialist, Eastern/Central Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide end-to-end customer support including onboarding, account setup, debugging issues, feature and integration discovery
•Investigate and resolve inbound customer issues reported through channels such as email, Slack, Twitter, and Reddit
•Partner with engineering to document and reproduce bugs
•Surface trends and insights from customer feedback to inform product choices
•Lead strategic projects to improve the support experience, knowledge sharing, and product operations

Pay and Benefits

Perks:EquityHealth InsurancePaid LeaveParental LeaveMeal Stipend

Key Requirements

•Passion about technology, quality, and Linear’s mission.
•Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
•Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
•Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
•Based in U.S. or Canada Eastern or Central time only

Experience:SaaSSoftwareCustomer experience

Skills:CommunicationCustomer serviceTroubleshootingDocumentationBug reproduction

Tech Stack:SQLJavaScriptAPIsGitHub

Company Brief

Linear

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor