Customer Support Representative

Provide exceptional customer support as a front-line contact for inquiries via phone, chat, and ticketing. Resolve issues spanning post-sale requests, application interruptions, device problems, and repair inquiries using strong problem-solving. Apply product knowledge to deliver accurate information, troubleshoot equipment and software with input from technical experts, and keep detailed customer records. Collaborate with sales, technical support, and product teams to improve customer satisfaction and follow up effectively.