Customer Support Representative

Motorola Solutions
São Paulo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Service orientation","Teamwork","Communication","Problem-solving","Customer focus"]

Provide exceptional customer support as a front-line contact for inquiries via phone, chat, and ticketing. Resolve issues spanning post-sale requests, application interruptions, device problems, and repair inquiries using strong problem-solving. Apply product knowledge to deliver accurate information, troubleshoot equipment and software with input from technical experts, and keep detailed customer records. Collaborate with sales, technical support, and product teams to improve customer satisfaction and follow up effectively.

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Motorola Solutions
Motorola Solutions
1 month ago

Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 36 days agoStatus: Live

Job Summary

Provide exceptional customer support as a front-line contact for inquiries via phone, chat, and ticketing. Resolve issues spanning post-sale requests, application interruptions, device problems, and repair inquiries using strong problem-solving. Apply product knowledge to deliver accurate information, troubleshoot equipment and software with input from technical experts, and keep detailed customer records. Collaborate with sales, technical support, and product teams to improve customer satisfaction and follow up effectively.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Handle inbound calls and respond to customer inquiries via telephone, chat, and ticketing while ensuring a positive experience.
  • •Resolve a range of customer issues, including post-sale requests, application degradations/interuptions, device issues, and repair requests.
  • •Develop comprehensive product knowledge to provide accurate and reliable information to customers.
  • •Troubleshoot equipment, software applications, and associated devices using information from technical experts.
  • •Maintain customer records, document interactions, and update the customer support system; collaborate cross-functionally to resolve complex issues.

Pay and Benefits

Perks:Training

Key Requirements

  • •Fluent in English (spoken and written).
  • •High School Diploma or GED.
  • •1 year of work experience.
  • •Full-time availability.
  • •Must reside in Sao Paulo to work hybrid (3 days from the office).
Experience:1+ years
Education:High School
Skills:Service orientationTeamworkCommunicationProblem-solvingCustomer focus
Languages:English
Tech Stack:ChatTicketing systemIncident managementKnowledge management

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn