Payers Management Account Manager (2023730)

Nahdi Medical COmpany
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Stakeholder management","Issue resolution","Communication","Data-driven decision-making","Business reviews"]

Serve as the primary liaison between NUPCO and Nahdi for the Wasfaty program, managing strategic stakeholder relationships and ensuring SLA and KPI compliance. Drive issue resolution and clear communications between external stakeholders and internal teams. Support program alignment through renegotiation and scope expansion, while monitoring financial and dispensing performance to maximize commission and profitability. Provide data-driven performance insights to the Wasfaty Department Manager.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Nahdi Medical COmpany
Nahdi Medical COmpany
2 days ago

Payers Management Account Manager (2023730)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary liaison between NUPCO and Nahdi for the Wasfaty program, managing strategic stakeholder relationships and ensuring SLA and KPI compliance. Drive issue resolution and clear communications between external stakeholders and internal teams. Support program alignment through renegotiation and scope expansion, while monitoring financial and dispensing performance to maximize commission and profitability. Provide data-driven performance insights to the Wasfaty Department Manager.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary liaison for Wasfaty between Nahdi and key external stakeholders, handling inquiries, escalations, and partnership discussions.
  • •Maintain SLA compliance by monitoring contractual obligations and agreed KPIs, and coordinating internal actions to address gaps.
  • •Resolve challenges across service delivery, claims, and system integration, and prepare escalation reports with follow-up until closure.
  • •Support program alignment by helping renegotiate terms, enhance agreements, and expand program scope as needed.
  • •Track and analyze dispensing quantities/values and performance against targets, supporting revenue, commission, profitability, and corrective actions during reviews.

Key Requirements

  • •Bachelor’s degree.
  • •3–5 years of relevant experience.
  • •Ability to manage stakeholder relationships and coordinate business review meetings.
  • •Working knowledge of Oracle RMS (or other ERP systems) and MS Office Suite.
  • •Fluency in Arabic and English.
Experience:3-5 years
Education:Bachelor's
Skills:Stakeholder managementIssue resolutionCommunicationData-driven decision-makingBusiness reviews
Languages:ArabicEnglish
Tech Stack:Oracle RMSERP systemsMS Office Suite

Company Brief

Nahdi Medical COmpany
Nahdi Medical Company operates a large pharmacy retail chain across Saudi Arabia and the region, providing pharmaceuticals, health and wellness products, e‑commerce services, and primary care clinics through an omnichannel platform.
Industry: Pharmacy & Retail Pharmacy
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Jeddah, Saudi Arabia
Founded: 1986
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor