Fever Up

1 week ago

Senior Customer Lifecycle Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the activation of customer data and help execute an end-to-end CRM and customer engagement strategy across multiple channels. Refine multi-channel communications, develop retention strategies, and support the CRM Manager on lifecycle definition, segments, and contact strategies. Define and track campaign success metrics, lead weekly/monthly reporting and deep dives, and use audience insights to drive measurable, performance-driven outcomes.

Location: Melbourne, Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage activation of customer data to develop and execute an end-to-end CRM strategy and communications plan across marketing channels, including email, push notifications, and in-app messages.
•Continuously refine multi-channel communications and develop retention strategies using CRM best practices.
•Support the CRM Manager in defining the customer lifecycle, contact strategies across touchpoints, and key client segments for targeting and effectiveness.
•Ensure campaigns have clearly defined success metrics tracked and analyzed, including weekly/monthly reporting and ad hoc deep dives.
•Develop customer engagement initiatives across multiple channels to deliver a consistent, effective customer experience aligned with business objectives.

Pay and Benefits

Perks:Health InsurancePensionRemote Work

Key Requirements

•2-3 years minimum experience in Digital Marketing and CRM across mobile and web environments.
•Experience with Salesforce Marketing Cloud.
•Experience with ESPs such as Mailchimp and Sendgrid.
•Proficient in HTML and strong copywriting skills.
•Ability to develop and optimize CRM flows and use consumer behavioral, lifestyle, transactional, and demographic data to deliver marketing insights.

Experience:2-3 yearsDigital marketingCRM

Skills:AnalyticalData-drivenCommercially savvyOrganizedProactive

Languages:EnglishSpanish

Tech Stack:Salesforce Marketing CloudMailchimpSendgridHTMLA/B testingDynamic templatesEmailPush notificationsIn-app messages

Company Brief

Fever Up

Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn

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Fever Up

1 week ago

Senior Customer Lifecycle Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Melbourne, Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage activation of customer data to develop and execute an end-to-end CRM strategy and communications plan across marketing channels, including email, push notifications, and in-app messages.
•Continuously refine multi-channel communications and develop retention strategies using CRM best practices.
•Support the CRM Manager in defining the customer lifecycle, contact strategies across touchpoints, and key client segments for targeting and effectiveness.
•Ensure campaigns have clearly defined success metrics tracked and analyzed, including weekly/monthly reporting and ad hoc deep dives.
•Develop customer engagement initiatives across multiple channels to deliver a consistent, effective customer experience aligned with business objectives.

Pay and Benefits

Perks:Health InsurancePensionRemote Work

Key Requirements

•2-3 years minimum experience in Digital Marketing and CRM across mobile and web environments.
•Experience with Salesforce Marketing Cloud.
•Experience with ESPs such as Mailchimp and Sendgrid.
•Proficient in HTML and strong copywriting skills.
•Ability to develop and optimize CRM flows and use consumer behavioral, lifestyle, transactional, and demographic data to deliver marketing insights.

Experience:2-3 yearsDigital marketingCRM

Skills:AnalyticalData-drivenCommercially savvyOrganizedProactive

Languages:EnglishSpanish

Tech Stack:Salesforce Marketing CloudMailchimpSendgridHTMLA/B testingDynamic templatesEmailPush notificationsIn-app messages

Company Brief

Fever Up

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn