4 days ago

Senior Customer Success Operations Manager - Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the technical lead for Digital Customer Success, scaling post-sales customer and partner adoption through digital customer journeys. Assess NVIDIA’s processes, workflows, systems, and data models to design, build, and operationalize scalable solutions. Partner across Customer Success Strategy, Business Insights, Engineering, Product, IT, Sales Operations, Tech Operations, and external teams to deploy production-grade capabilities, including automations and AI agent–enabled onboarding, engagement, and value realization.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Understand Customer and Partner adoption-related processes, systems, workflows, and data structures to scale post-sales journeys.
•Translate post-sales adoption strategies and insights into scalable digital solutions, workflows, and technical requirements.
•Leverage enterprise systems, data, and adoption signals to enable and automate digital customer journeys.
•Design and deploy Customer Success workflows and digital capabilities across enterprise systems with cross-functional teams.
•Evaluate and operationalize digital solutions using AI agents and automation, partnering for requirements, technical validation, UAT, and deployment readiness.

Pay and Benefits

Salary: USD 168,000 - 258,750 annually

Equity and Bonus:Equity

Key Requirements

•BS degree or equivalent experience.
•8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
•Strong understanding of enterprise platforms, business processes, operational procedures, and data architectures; able to translate them into scalable digital solutions.
•Hands-on experience designing and implementing scalable Customer Success/post-sales workflows and automations.
•Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.

Experience:8+ years

Education:Bachelor's

Skills:CommunicationPartner coordinationAnalyticalProblem-solving

Tech Stack:Generative AIAI agentsWorkflow automationCRMAPIsIntegrationsEnterprise SaaS platformsServiceNowVideos

Company Brief

NVIDIA

Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor

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NVIDIA

4 days ago

Senior Customer Success Operations Manager - Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Understand Customer and Partner adoption-related processes, systems, workflows, and data structures to scale post-sales journeys.
•Translate post-sales adoption strategies and insights into scalable digital solutions, workflows, and technical requirements.
•Leverage enterprise systems, data, and adoption signals to enable and automate digital customer journeys.
•Design and deploy Customer Success workflows and digital capabilities across enterprise systems with cross-functional teams.
•Evaluate and operationalize digital solutions using AI agents and automation, partnering for requirements, technical validation, UAT, and deployment readiness.

Pay and Benefits

Salary: USD 168,000 - 258,750 annually

Equity and Bonus:Equity

Key Requirements

•BS degree or equivalent experience.
•8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
•Strong understanding of enterprise platforms, business processes, operational procedures, and data architectures; able to translate them into scalable digital solutions.
•Hands-on experience designing and implementing scalable Customer Success/post-sales workflows and automations.
•Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.

Experience:8+ years

Education:Bachelor's

Skills:CommunicationPartner coordinationAnalyticalProblem-solving

Tech Stack:Generative AIAI agentsWorkflow automationCRMAPIsIntegrationsEnterprise SaaS platformsServiceNowVideos

Company Brief

NVIDIA

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor