Fractal Labs

4 months ago

Client Success Client Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 days agoStatus: Live

Job Summary

Lead AI-driven enterprise transformations for senior life sciences clients, delivering AI foundations and programs at scale. Own Fortune 50 pharma accounts, drive revenue and growth, manage executive relationships, and coordinate cross-functional teams to ensure high client outcomes and strategic partnerships.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
•Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
•Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
•Ensure strong client outcomes and satisfaction, with a target NPS of 70+
•Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments

Pay and Benefits

Perks:Health Insurance401kParential Leave

Key Requirements

•20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
•10+ years of consulting experience in healthcare and life sciences
•10+ years leading AI initiatives, including GenAI, for large enterprise clients
•Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
•Proven commercial judgment with the ability to connect client challenges to business outcomes

Experience:20+ yearsHealthcareLife sciencesPharmaAIAnalytics

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AWSAzureGCPGenAIMLOpsLLMOps

Company Brief

Fractal Labs

Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Website LinkedIn

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Fractal Labs

4 months ago

Client Success Client Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 days agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
•Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
•Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
•Ensure strong client outcomes and satisfaction, with a target NPS of 70+
•Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments

Pay and Benefits

Perks:Health Insurance401kParential Leave

Key Requirements

•20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
•10+ years of consulting experience in healthcare and life sciences
•10+ years leading AI initiatives, including GenAI, for large enterprise clients
•Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
•Proven commercial judgment with the ability to connect client challenges to business outcomes

Experience:20+ yearsHealthcareLife sciencesPharmaAIAnalytics

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AWSAzureGCPGenAIMLOpsLLMOps

Company Brief

Fractal Labs

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Website LinkedIn