NTT

2 days ago

Senior Technical Account Specialist (Fixed Term Contract)

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor across enterprise customer accounts, guiding cloud, infrastructure, and networking best practices. Lead technical coordination during critical and Major Incidents, driving restoration, RCA, and SLA compliance. Assess Azure/AWS/GCP environments and customer network architecture, then develop technology roadmaps and service improvement plans. Support RFI/RFP technical responses and conduct monthly service reviews to improve satisfaction and govern service performance.

Location: Malaysia

Workplace: Hybrid

Employment Type: Contract

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as a trusted technical advisor and build strong relationships across multiple customer accounts.
•Provide strategic guidance on cloud, infrastructure, networking, and operational best practices, including presenting recommendations to stakeholders.
•Lead technical coordination during critical incidents and Major Incidents, including bridge calls, restoration, and RCA with action tracking.
•Assess customer Azure/AWS/GCP and network environments, identify improvement opportunities, and recommend modernization initiatives.
•Support RFI/RFP technical advisory and conduct Monthly Service Reviews with governance, risk registers, and service improvement action plans.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science, Engineering, Telecommunications, or related disciplines.
•5 to 8 years of experience in one or more of Technical Account Management, Cloud Engineering, Infrastructure Operations, Network Engineering, Service Delivery Management, or Managed Services.
•Experience supporting enterprise customers in customer-facing roles.
•Experience managing technical incidents and escalations, including Major Incident coordination.
•At least one Cloud certification and one Infrastructure/Networking certification.

Experience:5-8 yearsEnterprise customersManaged servicesCloud engineeringInfrastructure operationsNetwork engineering

Education:Bachelor's

Skills:Customer engagementCommunicationPresentationAnalytical problem-solvingDocumentation

Certifications:Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Azure Solutions Architect Expert (AZ-305)AWS Certified Solutions Architect – AssociateAWS Certified SysOps Administrator – AssociateGoogle Associate Cloud EngineerGoogle Professional Cloud ArchitectCisco Certified Network Associate (CCNA)Cisco Certified Network Professional (CCNP)Fortinet NSEFortinet FCPPalo Alto Networks Certified Network Security Administrator (PCNSA)ITIL Foundation v4ITIL Managing ProfessionalMicrosoft Azure Security Engineer (AZ-500)AWS Security SpecialtyGoogle Professional Cloud Security EngineerVMware VCPCertified ScrumMaster (CSM)PMP

Tech Stack:Microsoft AzureAWSGoogle Cloud Platform (GCP)TCP/IPDNSDHCPRoutingSwitchingVPNFirewallsLoad BalancersSD-WANHybrid Cloud ConnectivityNetwork SecurityWindows ServerLinuxVMwareHyper-VActive DirectoryBackup Solutions

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT