Sales Support Associate III

Tapestry
Buffalo
Workplace: OnsiteFull timeUSD 15 - 19.5Function: SalesSkills: ["Customer service","Communication","Attention to detail","Organization","Multitasking"]

Provide warm, professional customer service at the cash wrap and across the sales floor, operating POS accurately and maintaining a well-organized store environment. Support product flow by receiving, processing, and organizing shipments and transfers while managing stock levels and replenishing the floor. Promote add-on products and gift cards, maintain visual merchandising updates, follow Loss Prevention guidelines, and collaborate with the team to deliver an efficient, high-impact in-store experience.

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Tapestry
Tapestry
3 months ago

Sales Support Associate III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide warm, professional customer service at the cash wrap and across the sales floor, operating POS accurately and maintaining a well-organized store environment. Support product flow by receiving, processing, and organizing shipments and transfers while managing stock levels and replenishing the floor. Promote add-on products and gift cards, maintain visual merchandising updates, follow Loss Prevention guidelines, and collaborate with the team to deliver an efficient, high-impact in-store experience.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
  • •Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
  • •Suggest add-on products and promote gift cards, capture customer information where permitted, and support customer requests confidently while following Loss Prevention guidelines.

Pay and Benefits

Salary: USD 15 - 19.5
Perks:Health InsuranceDentalVision401kPaid LeaveTuition Assistance

Key Requirements

  • •1+ year of previous retail experience (cashier/stock/sales), preferably in luxury retail service.
  • •Knowledge of fashion trends and the competitive marketplace.
  • •Ability to operate cash register systems and use basic computer tools (iPad/laptop, Mobile POS, Internet) and price/product release sheets.
  • •Strong attention to detail and organizational skills, including multitasking in a fast-paced environment.
  • •Strong English language proficiency and ability to work a flexible schedule including nights and weekends.
Experience:RetailLuxury retail
Skills:Customer serviceCommunicationAttention to detailOrganizationMultitasking
Languages:English
Tech Stack:POSCash register systemsIPadLaptopMobile POSInternet

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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