IT Specialist (EMEA & Global Support)

Cloudbees
London
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Collaboration","Proactivity"]

Own hands-on IT support for employees across EMEA and globally, including helpdesk triage and escalations, endpoint troubleshooting on macOS/Windows/Linux, and provisioning and administration of a SaaS/identity stack. Manage the full device lifecycle for Mac and Windows laptops, coordinate reconditioning and shipping/logistics, and partner with Workplace, Engineering Ops, HR, and Security to keep technology, compliance, and user experience running smoothly.

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Cloudbees
Cloudbees
1 day ago

IT Specialist (EMEA & Global Support)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own hands-on IT support for employees across EMEA and globally, including helpdesk triage and escalations, endpoint troubleshooting on macOS/Windows/Linux, and provisioning and administration of a SaaS/identity stack. Manage the full device lifecycle for Mac and Windows laptops, coordinate reconditioning and shipping/logistics, and partner with Workplace, Engineering Ops, HR, and Security to keep technology, compliance, and user experience running smoothly.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and email, ensuring SLA-compliant updates.
  • •Identify, reproduce, and resolve OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices.
  • •Provision, audit, and de-provision user accounts and application access in line with onboarding/offboarding policies.
  • •Administer the SaaS and identity stack, including Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint, enforcing security and GDPR-related requirements.
  • •Manage device lifecycle and logistics for Mac/Windows laptops across EMEA, including zero-touch deployments, inventory handling, reconditioning/ITAD, and cross-border shipping (e.g., DHL, FedEx, UPS).

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalHome OfficePaid LeaveAnnual BonusEquity OptionsPension Matching

Key Requirements

  • •Prior experience providing technical customer support or a technical, customer-focused mindset.
  • •Experience administering Google Workspace, Slack, Atlassian, and JumpCloud MDM.
  • •Hands-on experience supporting and troubleshooting macOS and Windows environments.
  • •Practical experience administering Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint.
  • •Solid understanding of information security best practices and GDPR compliance within EMEA.
Experience:5+ years
Education:Bachelor's in Computer Information Systems, Information Technology, or related field
Skills:CommunicationCustomer serviceCollaborationProactivity
Certifications:CompTIA A+Okta Certified AdministratorJumpCloud Core/Advanced CertificationGoogle Workspace AdministratorAtlassian Certified Associate
Tech Stack:Jira Service ManagementSlackMacOSWindowsLinuxGoogle WorkspaceAtlassianJiraConfluenceOktaJumpCloudCrowdStrike EndpointGDPRApple Business ManagerAutopilotGoogle GeminiSlack AIAtlassian IntelligenceDHLFedEx

Company Brief

Cloudbees
Provides enterprise software delivery and DevOps tools, including CI/CD automation, application release orchestration, and Jenkins-based solutions for building, testing, and deploying software at scale.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: United States
Founded: 2010
WebsiteLinkedIn