Call Center Senior Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Coaching","Mentoring","Objection handling","Multitasking under pressure"]

Handle complex, high-value sales calls and serve as a subject-matter expert on the call floor, providing escalation support and coaching for team performance. Monitor call quality, deliver feedback, and assist with onboarding and training. Track team and individual KPIs through reporting and dashboards while contributing to day-to-day sales execution during US–Canada night shifts from the office.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls and serve as a subject-matter expert on the call floor, providing escalation support and coaching for team performance. Monitor call quality, deliver feedback, and assist with onboarding and training. Track team and individual KPIs through reporting and dashboards while contributing to day-to-day sales execution during US–Canada night shifts from the office.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle complex and high-value sales calls.
  • •Provide SME floor support and manage escalations and critical cases.
  • •Coach and mentor team members to improve performance.
  • •Monitor call quality and provide feedback.
  • •Assist with onboarding/training and track performance using reporting and dashboards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistancePaid Training

Key Requirements

  • •3–5 years of experience in international BPO/sales.
  • •Strong sales experience (telecom/BPO preferred).
  • •Excellent communication skills.
  • •Ability to coach and mentor team members as an SME.
  • •Strong objection handling and ability to multitask under pressure.
Experience:3-5 yearsBPOSalesTelecom
Skills:CommunicationCoachingMentoringObjection handlingMultitasking under pressure

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn