Sr. Premier Servcie Manager (Bangalore, KA, IN, 560048)

HSBC
Bengaluru, Karnataka, India
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Interpersonal skills","Organization","Collaboration","Proactivity"]

Lead customer-facing Premier Services in International Wealth and Premier Banking, supporting Premier Relationship Managers to drive income plans through acquisition, cross-sell, retention, and growth. Serve as the first point of contact for walk-in clients when PRMs are unavailable, manage service delivery, and improve process efficiencies. Maintain control and operational standards, communicate regularly to build customer confidence, and achieve KPIs including new customer acquisition and promotion of credit card and general insurance products.

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FursaFursa
HSBC
HSBC
4 days ago

Sr. Premier Servcie Manager (Bangalore, KA, IN, 560048)

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Job Summary

Lead customer-facing Premier Services in International Wealth and Premier Banking, supporting Premier Relationship Managers to drive income plans through acquisition, cross-sell, retention, and growth. Serve as the first point of contact for walk-in clients when PRMs are unavailable, manage service delivery, and improve process efficiencies. Maintain control and operational standards, communicate regularly to build customer confidence, and achieve KPIs including new customer acquisition and promotion of credit card and general insurance products.
Location: Bengaluru, Karnataka, India
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients in the absence of PRMs to ensure seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Achieve KPIs by acquiring new customers and promoting credit card and general insurance products, including referrals and cross-selling opportunities.

Key Requirements

  • •2 to 5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of the company’s customer service requirements.
  • •Exceptional and updated knowledge of banking products, systems, and processes.
  • •Regulatory certifications preferred or to be obtained/transfer to HSBC mapping within 3 to 6 months of onboarding (FEDAI, NISM (Demat), IRDA).
Experience:2-5 yearsBanking
Skills:CommunicationInterpersonal skillsOrganizationCollaborationProactivity
Certifications:FEDAINISM (Demat)IRDA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn