Senior Operations Director

Hootsuite
Atlanta, Georgia
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 15+ yearsSkills: ["Analytical skills","Communication","Influence","Decision making","Leadership"]

Serve as a strategic advisor for Revenue & Services, shaping the operating model for Professional Services to drive scalable, predictable, profitable growth. Own services operations roadmap and operating infrastructure, connect business strategy to performance targets, and lead deal desk strategy for services pricing, SOW structuring, and margin governance. Establish operating cadence, KPIs, and planning/forecasting across the customer lifecycle, oversee cross-functional initiatives, and champion AI-enabled process redesign.

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FursaFursa
Hootsuite
Hootsuite
19 hours ago

Senior Operations Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a strategic advisor for Revenue & Services, shaping the operating model for Professional Services to drive scalable, predictable, profitable growth. Own services operations roadmap and operating infrastructure, connect business strategy to performance targets, and lead deal desk strategy for services pricing, SOW structuring, and margin governance. Establish operating cadence, KPIs, and planning/forecasting across the customer lifecycle, oversee cross-functional initiatives, and champion AI-enabled process redesign.
Location: Atlanta, Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Shape and evolve the operating model for Revenue and Services, including Professional Services forecasting, capacity planning, utilization, margin management, and delivery-to-revenue alignment.
  • •Set the strategic roadmap for services operations and operating infrastructure, including systems architecture (resource management, CRM integration, financial systems, and data/reporting) and where to invest next.
  • •Translate business strategy into performance targets and represent services performance to executive leadership and the board.
  • •Lead services deal desk strategy and governance with Sales and Legal, including pricing frameworks, SOW structuring, and margin guardrails.
  • •Establish an operating cadence and process framework (KPIs, business reviews, planning, forecasting, and reporting) and oversee cross-functional Finance and Operations initiatives, including AI-enabled process redesign.

Key Requirements

  • •15+ years of experience in a high-growth, fast-paced SaaS environment with global leadership, including services operations, sales operations, planning, and strategy development.
  • •Deep expertise in sales automation and CRM.
  • •Exceptional analytical skills and familiarity with Sales and Customer Success technologies (e.g., SFDC, Marketo, Gainsight, SalesLoft).
  • •Proven ability to dive into complex concepts, define value propositions, and champion the voice of sales.
  • •Demonstrated leadership behaviors including influence, decision making, communication, negotiation, and building inclusive, cohesive teams.
Experience:15+ yearsSaaSHigh-growth
Skills:Analytical skillsCommunicationInfluenceDecision makingLeadership
Languages:English
Tech Stack:SFDCSalesforceMarketoGainsightSalesLoftCRMData and reportingFinancial systems

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn