Customer Experience Banker - Tri County

Huntington Bancshares
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Communication","Presentation","Relationship management","Sales acumen"]

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and recommending deposit and other banking products. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary customer service. Use a disciplined outbound follow-up and referral process to drive growth, educate customers on deposit products, and refer them to the right bank partners. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Tri County

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and recommending deposit and other banking products. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary customer service. Use a disciplined outbound follow-up and referral process to drive growth, educate customers on deposit products, and refer them to the right bank partners. Follow operational, security, risk, and regulatory policies.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and transactions.
  • •Proactively grow customer relationships through outbound calling, disciplined follow-up, and sourcing referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesCustomer serviceRetail sales
Skills:Customer serviceCommunicationPresentationRelationship managementSales acumen
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn