Café Ambassador - Bellevue

Discover Financial
Bellevue
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Customer focus","Attention to detail"]

Serve as the face of digital banking in Capital One’s café, welcoming guests and guiding them through mobile tools and troubleshooting. Build genuine connections as a brand advocate, resolve customer issues while following compliance requirements, and host local events that support financial health. Stay agile throughout the day to keep the guest experience flowing, while fostering an inclusive environment with strong attention to detail.

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Discover Financial
Discover Financial
2 days ago

Café Ambassador - Bellevue

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the face of digital banking in Capital One’s café, welcoming guests and guiding them through mobile tools and troubleshooting. Build genuine connections as a brand advocate, resolve customer issues while following compliance requirements, and host local events that support financial health. Stay agile throughout the day to keep the guest experience flowing, while fostering an inclusive environment with strong attention to detail.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests and support the guest experience in a high-energy environment.
  • •Guide customers through Capital One’s digital ecosystem and troubleshoot mobile banking challenges.
  • •Share the value of products and services through genuine conversation without traditional sales goals.
  • •Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
  • •Host and support local events to promote financial health while fostering an inclusive community space.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveParental LeaveLearning BudgetChildcareFlexible Spending

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree.
  • •2+ years of banking experience.
  • •Proficient in G-Suite with strong written and oral communication skills.
Experience:1+ yearsBankingRetailCustomer serviceCustomer-facing
Education:High School
Skills:CommunicationProblem-solvingDe-escalationCustomer focusAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn