Area Customer Experience Specialist

Huntington Bancshares
Pittsburgh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Dependability","Adaptability","Problem-solving","Communication"]

Provide best-in-class service as a financial concierge for walk-in customers, supporting multiple branches across a region. Process transactions with strong cash controls, resolve customer issues, and educate customers on deposits, loans, and account maintenance. Identify customer financial goals and recommend appropriate banking products and services, while helping branch colleagues deliver consistent, seamless experiences. Travel between local branches throughout the week and follow all operational, security, risk, and regulatory policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
2 weeks ago

Area Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: first listed 1 week ago

Job Summary

Provide best-in-class service as a financial concierge for walk-in customers, supporting multiple branches across a region. Process transactions with strong cash controls, resolve customer issues, and educate customers on deposits, loans, and account maintenance. Identify customer financial goals and recommend appropriate banking products and services, while helping branch colleagues deliver consistent, seamless experiences. Travel between local branches throughout the week and follow all operational, security, risk, and regulatory policies.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide coverage for branch banking needs, including customer transactions and servicing customer requirements.
  • •Process customer transactions accurately and efficiently, maintaining cash controls and balancing daily.
  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on deposits, loans, and support for service or account maintenance issues.
  • •Travel to multiple branch locations throughout the week and perform other assigned duties.

Key Requirements

  • •High School Diploma or GED.
  • •Minimum of 1 year customer service and branch banking experience.
  • •Strong comfort level with technology, educating customers on online, mobile, and ATM banking.
  • •Adhere to all operational, security, risk and regulatory policies and procedures.
  • •Notary licensing preferred and NMLS licensing available as part of career development.
Experience:1+ years
Education:High School
Skills:Customer serviceDependabilityAdaptabilityProblem-solvingCommunication
Licenses:Notary licensing
Certifications:NMLS licensing
Tech Stack:Online bankingMobile bankingATM banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn