Support Agent - DACH

Fever Up
Madrid
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Detail-orientation","Teamwork","Project management"]

Support Agent/Administrative & Operations Assistant based in Spain, driving smooth operations for Fever’s DACH region. You’ll manage cross-team coordination, internal tooling, event setup, invoicing support, and contract prep while working remotely from Spain with a flexible 8-hour shift.

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FursaFursa
Fever Up
Fever Up
7 months ago

Support Agent - DACH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live

Job Summary

Support Agent/Administrative & Operations Assistant based in Spain, driving smooth operations for Fever’s DACH region. You’ll manage cross-team coordination, internal tooling, event setup, invoicing support, and contract prep while working remotely from Spain with a flexible 8-hour shift.
Location: Madrid
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Keep internal tools (Jira, Slack, Airtable) updated and organized.
  • •Coordinate with Producers and Project Managers on day-to-day needs.
  • •Assist in maintaining visibility across tasks, deadlines and project progress.
  • •Assist with event setup and launch: creating and validating experiences in internal tools.
  • •Prepare and manage contracts.

Pay and Benefits

Perks:Health InsuranceGym MembershipRemote Work

Key Requirements

  • •You live in Spain and are legally eligible to work here.
  • •You speak English & German fluently. Spanish is a plus!
  • •Experience in structured operations, support or admin roles.
  • •Strong attention to detail, process orientation and follow-through.
  • •Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
Experience:Live eventsEntertainmentSaaS
Skills:CommunicationProblem-solvingDetail-orientationTeamworkProject management
Languages:EnglishGermanSpanish
Tech Stack:JiraAirtableSlackGoogle Workspace

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn