Customer Service Representatives

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 13,000 - 22,000 monthlyFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Customer service","Problem-solving"]

Provide excellent customer experiences by handling customer inquiries and solving problems as part of a customer service team. The role is designed for university graduates (or dropouts) with a required English level of B1+ to C1 and strong communication skills. You’ll work on-site in Fifth Settlement, Cairo, with rotational night-overnight shifts, supported by fully paid training and KPI guarantees for the first three months.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representatives

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide excellent customer experiences by handling customer inquiries and solving problems as part of a customer service team. The role is designed for university graduates (or dropouts) with a required English level of B1+ to C1 and strong communication skills. You’ll work on-site in Fifth Settlement, Cairo, with rotational night-overnight shifts, supported by fully paid training and KPI guarantees for the first three months.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer experiences.
  • •Communicate with customers to help them effectively.
  • •Solve customer problems and respond to inquiries.
  • •Work on-site in Fifth Settlement, Cairo.
  • •Support daily operations with rotational night-overnight shifts.

Pay and Benefits

Salary: EGP 13,000 - 22,000 monthly
Perks:Health InsuranceSocial Insurance

Key Requirements

  • •University graduate or dropout.
  • •English level: B1+ / B2 / B2+ / C1.
  • •Strong communication and customer service skills (good communication & customer service skills is a plus).
  • •Willingness to work on-site in Fifth Settlement, Cairo.
  • •Willingness to work rotational shifts (night-overnight).
Education:Certification / Diploma
Skills:CommunicationCustomer serviceProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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