Edenred

1 month ago

Call Center - Atención a clientes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join our Mexico City call center to resolve low-complexity payment issues, log cases in Salesforce, and provide clear guidance via calls, emails, and chat. You’ll work in a fast-paced, customer-focused team, handling inquiries across channels, meeting SLAs, and contributing to first-call resolutions in a multinational fintech environment.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Attend and resolve low-complexity payment-related cases.
•Create case records in Salesforce with required information to enable faster resolution at higher support levels.
•Answer user questions and provide accurate information.
•Handle inquiries and incident reports via phone, email, and chat channels.
•Notify of any deviations from normal operations as the first point of contact and adhere to process SLAs.

Key Requirements

•High school completion (Preparatoria terminada).
•6 months to 1 year of experience in customer service.
•Typing speed of 40 to 80 words per minute.
•Desirable experience with CRM Salesforce and/or Jira.
•Basic Microsoft Office skills: Excel and PowerPoint.

Experience:0Customer service

Education:High School

Skills:CommunicationTeamworkCustomer serviceAttention to detailMultitasking

Languages:Spanish

Tech Stack:SalesforceJiraExcelPowerPoint

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

1 month ago

Call Center - Atención a clientes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Attend and resolve low-complexity payment-related cases.
•Create case records in Salesforce with required information to enable faster resolution at higher support levels.
•Answer user questions and provide accurate information.
•Handle inquiries and incident reports via phone, email, and chat channels.
•Notify of any deviations from normal operations as the first point of contact and adhere to process SLAs.

Key Requirements

•High school completion (Preparatoria terminada).
•6 months to 1 year of experience in customer service.
•Typing speed of 40 to 80 words per minute.
•Desirable experience with CRM Salesforce and/or Jira.
•Basic Microsoft Office skills: Excel and PowerPoint.

Experience:0Customer service

Education:High School

Skills:CommunicationTeamworkCustomer serviceAttention to detailMultitasking

Languages:Spanish

Tech Stack:SalesforceJiraExcelPowerPoint

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn