Room Service Order Taker - Arabic Speaker

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Telecommunication","Organizational skills","Time management","Professionalism"]

Take guest room service orders by telephone and accurately post them in the POS system to support service and kitchen operations. Provide courteous, professional, and efficient service while explaining menus, upselling items, and offering alternatives. Maintain grooming and cleanliness standards, monitor supplies and reduce spoilage, and complete opening/closing procedures. Handle guest enquiries, report complaints and feedback to supervisors, and support trainings, inventories, and departmental duties to ensure the highest outlet standards.

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Kempinski
Kempinski
16 hours ago

Room Service Order Taker - Arabic Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Take guest room service orders by telephone and accurately post them in the POS system to support service and kitchen operations. Provide courteous, professional, and efficient service while explaining menus, upselling items, and offering alternatives. Maintain grooming and cleanliness standards, monitor supplies and reduce spoilage, and complete opening/closing procedures. Handle guest enquiries, report complaints and feedback to supervisors, and support trainings, inventories, and departmental duties to ensure the highest outlet standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Coordinate with Waiter/Waitress and Minibar Attendant while taking room service orders.
  • •Take orders via telephone and ensure correct POS posting for service and kitchen communication.
  • •Provide upselling by explaining services and food/beverage items and offering alternatives.
  • •Maintain cleanliness/organization and follow opening/closing procedures established for the outlet.
  • •Handle guest enquiries and complaints, reporting to supervisors and ensuring follow-up with guests.

Key Requirements

  • •Experience in an F&B service role.
  • •Ability to work and communicate in a multinational environment.
  • •Very good English oral and written skills.
  • •Excellent telecommunication skills and ability to represent the hotel via telephone.
  • •Ability to thrive under pressure and provide proactive, rational solutions while maintaining a professional, confidential and ethical approach.
Experience:HospitalityFood and beverage
Skills:CommunicationTelecommunicationOrganizational skillsTime managementProfessionalism
Languages:EnglishArabic
Tech Stack:POS system

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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