Security Systems Support Specialist

Carvana
Phoenix, Arizona
Workplace: OnsiteFull timeUSD 20 - 23 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Continuous learning","Judgment","Communication"]

Support internal and external customers with safety and security technology issues for CCTV, access control, and alarm monitoring. Handle incoming calls and emails, troubleshoot via phone/email and remote connectivity tools, review help desk tickets, and assign/escalate when needed. Assist with configuration for new building installations, log technical issues in Jira, and help improve processes using established standards and how-tos.

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FursaFursa
Carvana
Carvana
2 days ago

Security Systems Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Support internal and external customers with safety and security technology issues for CCTV, access control, and alarm monitoring. Handle incoming calls and emails, troubleshoot via phone/email and remote connectivity tools, review help desk tickets, and assign/escalate when needed. Assist with configuration for new building installations, log technical issues in Jira, and help improve processes using established standards and how-tos.
Location: Phoenix, Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver customer service to internal and external customers for safe and secure technology issues.
  • •Support KPIs for Safe and Secure technology.
  • •Take calls and emails related to CCTV, access control, and alarm monitoring issues and requests.
  • •Troubleshoot problems with remote users and connectivity tools, and escalate when needed.
  • •Review help desk tickets, log technical issues in Jira, and assist with configuration for new building installations.

Pay and Benefits

Salary: USD 20 - 23 hourly
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •High school diploma or equivalent.
  • •1+ years of experience in the technical/physical security technology support field.
  • •Intermediate skills administering Windows Server, Active Directory, DHCP, and other network services.
  • •Solid problem-solving and customer service skills.
  • •Ability to communicate with remote users via phone/email and troubleshoot using remote connectivity tools.
Experience:1+ yearsPhysical securityTechnical supportEnterprise networks
Education:High School
Skills:Customer serviceProblem-solvingContinuous learningJudgmentCommunication
Languages:English
Tech Stack:Windows ServerActive DirectoryDHCPNetwork servicesCCTVAccess ControlAlarm MonitoringGenetecSlackConfluenceCisco MerakiJiraHelp deskVideo callingRemote connectivity tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn