Spotify

1 week ago

Manager, Financial Planning & Analysis – Payments & Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own FP&A for Spotify’s global Payments and Customer Service functions, translating complex payment and customer-service economics into clear financial narratives. Lead end-to-end forecast processes, model payment partner and processor deals, build business cases for payment optimization and checkout improvements, and govern performance against plan. Partner across Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and business leadership to improve cost visibility, revenue protection, and reporting KPIs.

Location: London, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Own end-to-end payments forecasting, including processing fees, vendor mix, refunds, and variance analysis across monthly, quarterly, and annual planning cycles.
•Serve as finance lead on payment partner/processor/payment-method agreements by modeling deal economics, pricing tiers, volume commitments, and incentives.
•Build business cases for payment optimization (routing, retry logic, local payment methods, fee reduction, authorization-rate improvements) and track realized impact.
•Own customer service forecasting (contact volumes, channel mix, cost-to-serve, outsourced vs. in-house spend) and reporting drivers to leadership.
•Establish performance governance by building reporting infrastructure and KPIs for payments and customer service, including cost of payments, acceptance rates, and long-term unit economics.

Pay and Benefits

Salary: USD 117,677 - 168,111

Equity and Bonus:Equity

Perks:Health InsuranceParental Leave401kMeal AllowancePaid DaysFlexible HolidaysPaid Leave

Key Requirements

•5+ years in FP&A, corporate development, investment banking, or strategic finance, with preferred experience in payments, fintech, subscriptions, or customer service/contact centre operations.
•Ability to build dynamic, driver-based models covering fee structures, payment-method mix, FX, fraud/dispute rates, contact volumes, handle times, and staffing needs.
•Experience structuring and evaluating commercial agreements, pressure-testing pricing and incentive terms, and explaining trade-offs to senior stakeholders.
•Strong communication skills to influence senior stakeholders through clear, data-driven narratives and investment cases.
•Comfort navigating ambiguity and building processes from scratch in a fast-paced, flat organizational environment.

Skills:CommunicationStakeholder influenceProcess buildingAnalytical storytellingHandling ambiguity

Tech Stack:NetSuiteAdaptiveWorkday FinancialsSQLAIML

Company Brief

Spotify

Provides a music, podcast and audio streaming service offering on-demand access to millions of tracks and podcasts, personalized recommendations, and advertising and subscription-based tiers for listeners and creators worldwide.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2006

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Spotify

1 week ago

Manager, Financial Planning & Analysis – Payments & Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: London, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Own end-to-end payments forecasting, including processing fees, vendor mix, refunds, and variance analysis across monthly, quarterly, and annual planning cycles.
•Serve as finance lead on payment partner/processor/payment-method agreements by modeling deal economics, pricing tiers, volume commitments, and incentives.
•Build business cases for payment optimization (routing, retry logic, local payment methods, fee reduction, authorization-rate improvements) and track realized impact.
•Own customer service forecasting (contact volumes, channel mix, cost-to-serve, outsourced vs. in-house spend) and reporting drivers to leadership.
•Establish performance governance by building reporting infrastructure and KPIs for payments and customer service, including cost of payments, acceptance rates, and long-term unit economics.

Pay and Benefits

Salary: USD 117,677 - 168,111

Equity and Bonus:Equity

Perks:Health InsuranceParental Leave401kMeal AllowancePaid DaysFlexible HolidaysPaid Leave

Key Requirements

•5+ years in FP&A, corporate development, investment banking, or strategic finance, with preferred experience in payments, fintech, subscriptions, or customer service/contact centre operations.
•Ability to build dynamic, driver-based models covering fee structures, payment-method mix, FX, fraud/dispute rates, contact volumes, handle times, and staffing needs.
•Experience structuring and evaluating commercial agreements, pressure-testing pricing and incentive terms, and explaining trade-offs to senior stakeholders.
•Strong communication skills to influence senior stakeholders through clear, data-driven narratives and investment cases.
•Comfort navigating ambiguity and building processes from scratch in a fast-paced, flat organizational environment.

Skills:CommunicationStakeholder influenceProcess buildingAnalytical storytellingHandling ambiguity

Tech Stack:NetSuiteAdaptiveWorkday FinancialsSQLAIML

Company Brief

Spotify

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2006

Glassdoor: 4.1

Website LinkedIn Glassdoor