Relationship Manager - Arabic Speaking

Exinity
Yerevan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Consultative selling","Relationship-building","Communication","Problem-solving","Prioritisation"]

Manage qualified leads and existing clients using a value-based, relationship-first approach to drive activation, onboarding, funding, trading engagement, retention, and reactivation. You’ll build trusted client relationships across voice, social, and digital channels; monitor risk and feedback; and coordinate issue resolution with internal teams. Drive measurable commercial KPIs such as revenue, deposits, conversion, and activity while maintaining adherence to compliance and security requirements.

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FursaFursa
Exinity
Exinity
2 days ago

Relationship Manager - Arabic Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage qualified leads and existing clients using a value-based, relationship-first approach to drive activation, onboarding, funding, trading engagement, retention, and reactivation. You’ll build trusted client relationships across voice, social, and digital channels; monitor risk and feedback; and coordinate issue resolution with internal teams. Drive measurable commercial KPIs such as revenue, deposits, conversion, and activity while maintaining adherence to compliance and security requirements.
Location: Yerevan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage qualified leads from Marketing and Partnerships, contacting prospects in line with service levels and conversion expectations.
  • •Guide prospective clients through onboarding and initial funding, addressing objections and coordinating additional support as needed.
  • •Build and maintain trusted relationships with assigned clients through regular engagement, supporting retention and reactivation for inactive or at-risk clients.
  • •Drive revenue growth by meeting KPIs for deposits, conversion, activity, and related commercial measures; perform value-based upselling/cross-selling within approved parameters.
  • •Maintain accurate CRM records and ensure adherence to approved compliance, security, conduct, and client-communication requirements.

Key Requirements

  • •3–4 years of relevant experience in relationship management, sales, or client-facing commercial roles, preferably in a CFD/FX brokerage or related financial-services environment.
  • •Fluency in English and Arabic, both spoken and written.
  • •Strong consultative relationship skills to convert opportunities and deliver against commercial KPIs (revenue, deposits, activation, trading activity).
  • •Strong working knowledge of FX/CFD markets, currency pairs, and trading concepts.
  • •Confident use of CRM systems, sales reporting tools, and MS Office, with ability to maintain accurate client and performance data.
Experience:Financial servicesCFD/FX brokerage
Education:Bachelor's
Skills:Consultative sellingRelationship-buildingCommunicationProblem-solvingPrioritisation
Languages:EnglishArabic
Tech Stack:CRMMS OfficeMetaTrader

Company Brief

Exinity
Exinity operates online trading platforms and financial services brands, offering retail forex and CFD trading, digital trading tools, and market education to individual traders worldwide.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
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