Senior Associate, Platform Growth & Operations Support

Lalamove
Hong Kong
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 3-4 yearsSkills: ["Precision","Stakeholder management","Communication","Process optimization","Problem-solving"]

Own daily platform configurations and business settings for market growth initiatives like incentives, coupons, and subsidies. Monitor operations to keep activities and spend aligned with allocated budgets, rigorously validate operational data, and prevent configuration errors. Drive documentation with SOPs and configuration change logs, explore AI/automation and low-code to streamline execution, and act as a bridge between Business/Market Growth and Tech/Product teams for ad-hoc cross-department projects.

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FursaFursa
Lalamove
Lalamove
3 days ago

Senior Associate, Platform Growth & Operations Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own daily platform configurations and business settings for market growth initiatives like incentives, coupons, and subsidies. Monitor operations to keep activities and spend aligned with allocated budgets, rigorously validate operational data, and prevent configuration errors. Drive documentation with SOPs and configuration change logs, explore AI/automation and low-code to streamline execution, and act as a bridge between Business/Market Growth and Tech/Product teams for ad-hoc cross-department projects.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Execute daily platform configurations, business logic settings, and market initiatives (e.g., incentives, subsidies) to maintain target service levels.
  • •Monitor day-to-day operations to ensure market activities and incentives align with allocated budgets.
  • •Review and validate operational data to prevent configuration errors and live platform issues.
  • •Develop and maintain documentation, SOPs, and configuration change logs for operational tracking.
  • •Serve as a liaison between Business/Market Growth and Tech/Product teams, translating requirements into technical configurations and supporting ad-hoc cross-departmental projects.

Key Requirements

  • •3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.
  • •Experience executing platform configurations, business logic settings, and market initiatives with high accuracy.
  • •Strong ability to monitor day-to-day operations and ensure activities align with budgets and targets.
  • •Excellent communication and stakeholder management skills to clarify logic and negotiate requirements across teams.
  • •Proactive problem-solving mindset with optimization focus, including comfort experimenting with AI/automation tools.
Experience:3-4 yearsE-commerceOperationsData/process managementPlatform operations
Skills:PrecisionStakeholder managementCommunicationProcess optimizationProblem-solving
Tech Stack:AI toolsAutomationLow-code

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn