Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Empathy","Professionalism","Communication","Calm under pressure","Customer-focused"]

Manage customer queries and complaints with a positive, empathetic, and professional approach. Respond promptly across multiple communication channels, acknowledge issues, and resolve complaints while providing accurate answers by learning products inside and out. Process orders and requests, maintain detailed interaction and transaction records, and coordinate with colleagues as needed. Lead and support junior customer service representatives and share feedback to improve the customer service process.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage customer queries and complaints with a positive, empathetic, and professional approach. Respond promptly across multiple communication channels, acknowledge issues, and resolve complaints while providing accurate answers by learning products inside and out. Process orders and requests, maintain detailed interaction and transaction records, and coordinate with colleagues as needed. Lead and support junior customer service representatives and share feedback to improve the customer service process.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • •Respond promptly to customer inquiries and communicate through various channels.
  • •Acknowledge and resolve customer complaints.
  • •Process orders, forms, applications, and requests while keeping records of interactions and transactions.
  • •Manage a team of junior customer service representatives and coordinate with colleagues as necessary.

Key Requirements

  • •High school diploma, general education degree, or equivalent.
  • •Ability to stay calm when customers are stressed or upset.
  • •Comfortable using computers.
  • •Experience working with customer support.
  • •Ability to communicate professionally and empathetically with customers.
Education:High School
Skills:EmpathyProfessionalismCommunicationCalm under pressureCustomer-focused

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn