Filigran

1 week ago

Senior Customer Training Consultant (United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Deliver instructor-led training across onboarding and advanced technical workshops for complex customer engagements, including leading lab-based sessions in CloudShare or equivalent environments. Help shape the scalable training delivery model by contributing to program cadence, packaging, and quality standards. Build and maintain training content and learning paths for OpenCTI and OpenAEV, provide product-roadmap input from learner gaps, and mentor peer consultants to raise instructional and technical depth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and deliver ILT sessions (onsite and virtual) across the customer base, from onboarding to advanced technical workshops.
•Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences.
•Collaborate on training delivery model architecture, including cadence, format, packaging, and scalability decisions.
•Build and maintain advanced training content and learning paths, including certification programs tailored to user profiles and maturity levels.
•Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points while mentoring peers and documenting delivery best practices.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote Work

Key Requirements

•Proven expertise in Cyber Threat Intelligence (CTI), including threat actor tracking and intelligence collection, analysis, and dissemination workflows.
•Significant experience delivering technical training to practitioner-level audiences in cybersecurity, threat intelligence, or adjacent domains.
•Strong instructional design skills to independently turn complex platform capabilities into learner-ready content.
•Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent).
•Exceptional communication and executive presence, comfortable presenting to leaders like CISO-level stakeholders.

Experience:CybersecurityCyber threat intelligenceSOCThreat intelligence

Skills:CommunicationInstructional designMentorshipExecutive presenceCollaboration

Languages:English

Tech Stack:CloudShareAWSOpenCTIOpenAEV

Company Brief

Filigran

Filigran builds open-source eXtended Threat Management (XTM) solutions—including OpenCTI and OpenBAS—to help organizations anticipate, detect, and manage cyber threats, offering SaaS and self-hosted products plus support and integration services.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: New York, United States

Founded: 2022

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Filigran

1 week ago

Senior Customer Training Consultant (United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and deliver ILT sessions (onsite and virtual) across the customer base, from onboarding to advanced technical workshops.
•Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences.
•Collaborate on training delivery model architecture, including cadence, format, packaging, and scalability decisions.
•Build and maintain advanced training content and learning paths, including certification programs tailored to user profiles and maturity levels.
•Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points while mentoring peers and documenting delivery best practices.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote Work

Key Requirements

•Proven expertise in Cyber Threat Intelligence (CTI), including threat actor tracking and intelligence collection, analysis, and dissemination workflows.
•Significant experience delivering technical training to practitioner-level audiences in cybersecurity, threat intelligence, or adjacent domains.
•Strong instructional design skills to independently turn complex platform capabilities into learner-ready content.
•Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent).
•Exceptional communication and executive presence, comfortable presenting to leaders like CISO-level stakeholders.

Experience:CybersecurityCyber threat intelligenceSOCThreat intelligence

Skills:CommunicationInstructional designMentorshipExecutive presenceCollaboration

Languages:English

Tech Stack:CloudShareAWSOpenCTIOpenAEV

Company Brief

Filigran

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: New York, United States

Founded: 2022

Glassdoor: 4.8

Website LinkedIn Glassdoor