14 hours ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end onboarding for new clinics on an AI voice agent that works directly in the EHR. Manage information gathering, EHR access, scenario testing, and go-live monitoring, while running structured expected-vs-actual test cycles and pass-rate discipline. Coordinate closely with engineering, drive clean handoffs to the ongoing team, and relentlessly remove blockers (especially IT or EHR access) while spotting repeatable manual work for automation.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Run active onboardings end-to-end, including information collection, recording setup, and EHR access.
•Prepare scenario documentation and execute test/retest queues using expected-vs-actual validation.
•Monitor go-lives and drive clinics to a clean handoff to the ongoing team.
•Coordinate heavily with engineering to keep clinic deployments moving.
•Chase blockers relentlessly (IT/EHR access) and flag repeatable manual work for automation.

Pay and Benefits

Salary: USD 60,000 - 100,000 annually

Equity and Bonus:Equity

Key Requirements

•1–3 years of client-facing or operational experience (high-slope operators encouraged).
•Comfort with structured testing and process discipline (scenario docs, pass/fail tracking).
•Highly communicative, clear, and warm with clinic staff.
•Owner mindset: follows through without being chased and closes loops independently.
•Healthcare-operations fluency (practice management, medical office ops, EHR familiarity) strongly preferred.

Experience:1-3 yearsHealthcare

Skills:CommunicationOwner mindsetProcess disciplineStakeholder managementWorking in ambiguity

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI

Builds AI-driven conversational agents and automation tools to help businesses streamline customer interactions, generate content, and improve productivity using natural language processing and machine learning models.

Industry: AI & Machine Learning

Website

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Simbie AI

14 hours ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Run active onboardings end-to-end, including information collection, recording setup, and EHR access.
•Prepare scenario documentation and execute test/retest queues using expected-vs-actual validation.
•Monitor go-lives and drive clinics to a clean handoff to the ongoing team.
•Coordinate heavily with engineering to keep clinic deployments moving.
•Chase blockers relentlessly (IT/EHR access) and flag repeatable manual work for automation.

Pay and Benefits

Salary: USD 60,000 - 100,000 annually

Equity and Bonus:Equity

Key Requirements

•1–3 years of client-facing or operational experience (high-slope operators encouraged).
•Comfort with structured testing and process discipline (scenario docs, pass/fail tracking).
•Highly communicative, clear, and warm with clinic staff.
•Owner mindset: follows through without being chased and closes loops independently.
•Healthcare-operations fluency (practice management, medical office ops, EHR familiarity) strongly preferred.

Experience:1-3 yearsHealthcare

Skills:CommunicationOwner mindsetProcess disciplineStakeholder managementWorking in ambiguity

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI

Industry: AI & Machine Learning

Website