Customer Success Associate

Simbie AI
New York
Workplace: RemoteFull timeUSD 60,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Owner mindset","Process discipline","Stakeholder management","Working in ambiguity"]

Own end-to-end onboarding for new clinics on an AI voice agent that works directly in the EHR. Manage information gathering, EHR access, scenario testing, and go-live monitoring, while running structured expected-vs-actual test cycles and pass-rate discipline. Coordinate closely with engineering, drive clean handoffs to the ongoing team, and relentlessly remove blockers (especially IT or EHR access) while spotting repeatable manual work for automation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Simbie AI
Simbie AI
1 month ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end onboarding for new clinics on an AI voice agent that works directly in the EHR. Manage information gathering, EHR access, scenario testing, and go-live monitoring, while running structured expected-vs-actual test cycles and pass-rate discipline. Coordinate closely with engineering, drive clean handoffs to the ongoing team, and relentlessly remove blockers (especially IT or EHR access) while spotting repeatable manual work for automation.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Run active onboardings end-to-end, including information collection, recording setup, and EHR access.
  • •Prepare scenario documentation and execute test/retest queues using expected-vs-actual validation.
  • •Monitor go-lives and drive clinics to a clean handoff to the ongoing team.
  • •Coordinate heavily with engineering to keep clinic deployments moving.
  • •Chase blockers relentlessly (IT/EHR access) and flag repeatable manual work for automation.

Pay and Benefits

Salary: USD 60,000 - 100,000 annually
Equity and Bonus:Equity

Key Requirements

  • •1–3 years of client-facing or operational experience (high-slope operators encouraged).
  • •Comfort with structured testing and process discipline (scenario docs, pass/fail tracking).
  • •Highly communicative, clear, and warm with clinic staff.
  • •Owner mindset: follows through without being chased and closes loops independently.
  • •Healthcare-operations fluency (practice management, medical office ops, EHR familiarity) strongly preferred.
Experience:1-3 yearsHealthcare
Skills:CommunicationOwner mindsetProcess disciplineStakeholder managementWorking in ambiguity

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI
Builds AI-driven conversational agents and automation tools to help businesses streamline customer interactions, generate content, and improve productivity using natural language processing and machine learning models.
Industry: AI & Machine Learning
Website