Director of Technical Experience

Mastercard
Toronto
Workplace: OnsiteFull timeCAD 138,000 - 221,000 annuallyFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Mentoring","Relationship building","Influencing","Cross-functional leadership"]

Lead technical consulting and strategy for customer teams integrating Mastercard Dynamic Yield personalization software. Partner with development leaders, CTOs, and internal customer success, product, and sales teams to map tailored solutions, influence product development, and deliver architecture and development best practices. Serve as a personalization subject matter expert through thought leadership, mentoring, and customer workshops, webinars, and marketing content that drives engagement and measurable outcomes.

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Mastercard
Mastercard
1 month ago

Director of Technical Experience

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead technical consulting and strategy for customer teams integrating Mastercard Dynamic Yield personalization software. Partner with development leaders, CTOs, and internal customer success, product, and sales teams to map tailored solutions, influence product development, and deliver architecture and development best practices. Serve as a personalization subject matter expert through thought leadership, mentoring, and customer workshops, webinars, and marketing content that drives engagement and measurable outcomes.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and execute strategy to provide technical consulting and leadership for customers’ technical teams integrating personalization software.
  • •Advise customers on architecture and development best practices for personalization, including building successful development teams.
  • •Serve as a subject matter expert in personalization, driving thought leadership and staying current on personalization trends and technologies.
  • •Mentor internal and external technical teams to deliver high quality, scalable solutions.
  • •Deliver insights and consulting, including creating marketing content (e.g., whitepapers, videos, network posts) and running workshops, webinars, and presentations.

Pay and Benefits

Salary: CAD 138,000 - 221,000 annually

Key Requirements

  • •Extensive experience in solutions engineering, technical consulting, product management, or related roles.
  • •Proven ability to define strategy and execute complex initiatives across functional, geographical, and cultural lines.
  • •Strong technical background in personalization software, AI/ML, data integration, and full-stack development.
  • •Ability to build relationships with senior technical stakeholders such as CTOs, development leads, and architects.
  • •Bachelor’s degree in Computer Science, Engineering, or related field (equivalent practical experience accepted).
Experience:Personalization softwareAI/MLData integrationFull-stack development
Education:Bachelor's
Skills:CommunicationMentoringRelationship buildingInfluencingCross-functional leadership
Tech Stack:Personalization softwareAI/MLData integrationFull-stack development

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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