Front Office Manager

Minor International
Perth
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["People management","Leadership","Communication","Customer service","Problem resolution"]

Lead the Front Office team at Oaks Perth Hotel, creating a welcoming guest experience from arrival through check-in and daily operations. Manage reception standards, bookings, guest accounts, daily reporting, and rotating rosters to meet budgets. Support and guide the team, resolve guest complaints professionally, and assist with recruitment alongside the Hotel Manager. Ensure accurate, timely task completion across a variety of shifts.

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Minor International
Minor International
2 days ago

Front Office Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Front Office team at Oaks Perth Hotel, creating a welcoming guest experience from arrival through check-in and daily operations. Manage reception standards, bookings, guest accounts, daily reporting, and rotating rosters to meet budgets. Support and guide the team, resolve guest complaints professionally, and assist with recruitment alongside the Hotel Manager. Ensure accurate, timely task completion across a variety of shifts.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide an outstanding guest welcoming experience and maintain front office and reception operational standards.
  • •Meet arriving guests, ensure they are settled in their rooms, and manage accurate bookings.
  • •Guide and support the team to deliver exceptional guest experiences.
  • •Complete daily tasks accurately and on time, including maintaining accurate guest accounts and daily reporting.
  • •Resolve guest complaints professionally and manage team rosters to meet budgets while supporting recruitment.

Pay and Benefits

Perks:Health InsuranceEap

Key Requirements

  • •2+ years’ experience at a supervisor level within a hotel or resort environment.
  • •Exceptional people management skills to lead and motivate a diverse team.
  • •Strong written and verbal communication skills.
  • •Excellent customer service skills with a positive, proactive attitude.
  • •Availability to work rotating shifts including weekends and public holidays, if required.
Experience:2+ yearsHospitalityHotelResort
Skills:People managementLeadershipCommunicationCustomer serviceProblem resolution
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn