Mastercard

4 months ago

Senior Specialist, Customer Success - Issuer/Acquirer Clients

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Specialist in Mastercard's Services Customer Success team focusing on Security Solutions. You will engage with stakeholders, drive customer value and adoption of Network Products, grow the business through cross-sell opportunities, and translate complex security capabilities into practical solutions, while collaborating with cross-functional partners to strengthen customer relationships and ensure program readiness.

Location: Ho Chi Minh City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
•Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
•Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products.
•Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition

Key Requirements

•Experience managing clients or internal stakeholders.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) and its application.
•Ability to translate complex technical capabilities into clear customer solutions.
•Experience using tools to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•English and Vietnamese are required

Experience:Payments technologyCybersecurityFinancial services

Skills:Data analyticsBusiness intelligenceCommunicationProblem-solvingCustomer relationship management

Languages:EnglishVietnamese

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments technology

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

4 months ago

Senior Specialist, Customer Success - Issuer/Acquirer Clients

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ho Chi Minh City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
•Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
•Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products.
•Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition

Key Requirements

•Experience managing clients or internal stakeholders.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) and its application.
•Ability to translate complex technical capabilities into clear customer solutions.
•Experience using tools to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•English and Vietnamese are required

Experience:Payments technologyCybersecurityFinancial services

Skills:Data analyticsBusiness intelligenceCommunicationProblem-solvingCustomer relationship management

Languages:EnglishVietnamese

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments technology

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor