Notion Labs

3 months ago

Enterprise Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide white-glove, enterprise-level technical support for Notion’s largest customers, coordinating with engineering and product to troubleshoot complex issues, reproduce bugs, and drive resolutions. Build scalable support processes, enable AI usage for customers, and communicate clearly with both technical and non-technical stakeholders while participating in occasional on-call rotations.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide white-glove support to enterprise customers and resolve the most complex issues in collaboration with engineering
•Lead troubleshooting and resolution of advanced technical issues across Notion’s platform and partner applications, focusing on AI usage for customers
•Act as a bridge between customers and Notion engineering by reproducing issues and driving resolution through bug reports
•Work cross-functionally across engineering and product to build processes and manage issues
•Participate in on-call rotation to assist customers outside of normal working hours when needed

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Key Requirements

•10+ years of experience in technical support, technical account management, or similar role
•Strong understanding of REST APIs
•Experience advising customers on AI tool adoption
•Knowledge of troubleshooting desktop applications on Windows and macOS
•Experience advising both technical and non-technical stakeholders and communicating complex issues clearly

Experience:10+ yearsEnterpriseTech supportAPIAI

Skills:CommunicationProblem-solvingAnalyticalCustomer relationship managementStakeholder management

Languages:English

Tech Stack:REST APIsWindowsMacOSOAuthSAMLSCIMAINoSQLMySQLPythonJavaJavaScriptTypeScriptLinux

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

3 months ago

Enterprise Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide white-glove support to enterprise customers and resolve the most complex issues in collaboration with engineering
•Lead troubleshooting and resolution of advanced technical issues across Notion’s platform and partner applications, focusing on AI usage for customers
•Act as a bridge between customers and Notion engineering by reproducing issues and driving resolution through bug reports
•Work cross-functionally across engineering and product to build processes and manage issues
•Participate in on-call rotation to assist customers outside of normal working hours when needed

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Key Requirements

•10+ years of experience in technical support, technical account management, or similar role
•Strong understanding of REST APIs
•Experience advising customers on AI tool adoption
•Knowledge of troubleshooting desktop applications on Windows and macOS
•Experience advising both technical and non-technical stakeholders and communicating complex issues clearly

Experience:10+ yearsEnterpriseTech supportAPIAI

Skills:CommunicationProblem-solvingAnalyticalCustomer relationship managementStakeholder management

Languages:English

Tech Stack:REST APIsWindowsMacOSOAuthSAMLSCIMAINoSQLMySQLPythonJavaJavaScriptTypeScriptLinux

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor