Agent Experience Manager

Compass
Denver
Workplace: OnsiteFull timeUSD 26 - 29 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Active listening","Communication","Relationship building","Problem-solving","Analytical thinking","Attention to detail","Organization","Creative writing","In-person community building"]

Serve as the first point of contact and ongoing account manager for high-touch residential real estate agents joining Compass. Manage day-to-day questions and issues, promote adoption of Compass technology through 1:1 support and group training, and provide marketing support like creating collateral from templates and coordinating with marketing specialists. Partner with Onboarding on customer strategy, collaborate across teams on initiatives and feedback, and mentor Agent Experience Coordinators while handling escalations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Compass
Compass
6 hours ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first point of contact and ongoing account manager for high-touch residential real estate agents joining Compass. Manage day-to-day questions and issues, promote adoption of Compass technology through 1:1 support and group training, and provide marketing support like creating collateral from templates and coordinating with marketing specialists. Partner with Onboarding on customer strategy, collaborate across teams on initiatives and feedback, and mentor Agent Experience Coordinators while handling escalations.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Deliver marketing support by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and coordinating with marketing specialists for complex requests.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Mentor Agent Experience Coordinators by being available for questions and managing escalations, while championing agent feedback across teams.

Pay and Benefits

Salary: USD 26 - 29 hourly
Equity and Bonus:Equity
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision Benefits401kLife InsuranceDisability InsurancePet InsuranceEmployee Assistance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •A passion for supporting and serving agents trying to grow their businesses.
  • •Ability to establish credibility with key agent decision-makers and influencers.
  • •Great listening skills, empathy for customer pain points, and strong interpersonal communication.
  • •Skilled problem-solver with strong attention to detail and ability to work in-office during standard operating hours.
Experience:Customer serviceTrainingReal estateReal estate technologyHospitalityOperations
Skills:Customer empathyActive listeningCommunicationRelationship buildingProblem-solvingAnalytical thinkingAttention to detailOrganizationCreative writingIn-person community building
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn