TikTok Shop - Creator Policy & Programs Manager

TikTok
San Jose
Workplace: OnsiteFull timeFunction: Government Affairs & Public PolicyEducation: bachelorsSkills: ["Coordination","Communication","Project management","Driven","Proactive","Cross-functional collaboration","Strategic thinking"]

Drive creator and content governance strategies for TikTok Shop, shaping policies and programs that protect marketplace quality and support sellers and creators. Define and iterate operational workflows for content and creator account health, violations, and rewards/penalties. Partner with cross-functional teams to launch end-to-end initiatives, maintain feedback loops via dashboards and case reviews, train stakeholders on new policies, and handle high-priority emergency governance cases.

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FursaFursa
TikTok
TikTok
11 hours ago

TikTok Shop - Creator Policy & Programs Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive creator and content governance strategies for TikTok Shop, shaping policies and programs that protect marketplace quality and support sellers and creators. Define and iterate operational workflows for content and creator account health, violations, and rewards/penalties. Partner with cross-functional teams to launch end-to-end initiatives, maintain feedback loops via dashboards and case reviews, train stakeholders on new policies, and handle high-priority emergency governance cases.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Government Affairs & Public Policy

Key Responsibilities

  • •Develop strategies and policies for content and creator governance to adhere to cultures, regulations, and nuances.
  • •Develop strategies and policies for overall content and creator account health, violations, rewards, and penalties.
  • •Mitigate risks by monitoring and raising overall e-commerce content ecosystem quality and personalized recommendations.
  • •Engage cross-functional stakeholders to analyze governance pain points, derive action plans, and implement operational workflows.
  • •Implement and review dashboards and cases as needed; train stakeholders on new strategies and policies; troubleshoot high-priority emergency cases.

Key Requirements

  • •Bachelor's degree or equivalent practical experience.
  • •Working experience or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
  • •Develop and implement strategies and policies for creator and content governance, including account health, violations, rewards, and penalties.
  • •Excellent coordination, communication, and project management skills to collaborate with cross-functional teams to build and launch plans.
  • •Willingness to travel when needed and work across timezones.
Education:Bachelor's
Skills:CoordinationCommunicationProject managementDrivenProactiveCross-functional collaborationStrategic thinking

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn