Service Management Senior Specialist

Amadeus
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Communication","Analytical thinking","Problem-solving","Operational discipline"]

Lead the day-to-day delivery and continuous improvement of IT services across the organisation. Own end-to-end service performance against SLAs, drive incident/request/problem management with root-cause actions, and maintain reporting dashboards and operational reviews. Coordinate change and release to protect service stability, manage service documentation and support models, and partner with business and third-party suppliers to ensure governance, compliance, and customer experience improvements.

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FursaFursa
Amadeus
Amadeus
2 days ago

Service Management Senior Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the day-to-day delivery and continuous improvement of IT services across the organisation. Own end-to-end service performance against SLAs, drive incident/request/problem management with root-cause actions, and maintain reporting dashboards and operational reviews. Coordinate change and release to protect service stability, manage service documentation and support models, and partner with business and third-party suppliers to ensure governance, compliance, and customer experience improvements.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations.
  • •Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues.
  • •Own service reporting and operational dashboards; communicate performance, risks, and improvement actions to stakeholders.
  • •Run regular service reviews and translate needs into actionable backlog and priorities.
  • •Coordinate change and release activity to minimise disruption and improve service stability.

Key Requirements

  • •Eligible for security clearance for airport access, which requires physical presence in the UK for 5 continuous years.
  • •Proven experience in IT service delivery/service management roles with accountability for operational performance and customer outcomes.
  • •Strong working knowledge of ITIL processes (incident, problem, change, request fulfilment, knowledge, and service reporting).
  • •Experience producing and presenting service performance reporting, KPIs, and improvement roadmaps.
  • •Experience managing suppliers/vendors, including escalations and driving service improvements.
Experience:IT service management
Skills:Stakeholder managementCommunicationAnalytical thinkingProblem-solvingOperational discipline
Languages:English
Tech Stack:ITIL

Eligibility

Security Clearance:Airport access

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn