Zendesk

4 weeks ago

Platform Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Platform Architect for Forethought AI at Zendesk, focused on pre-sales technical leadership, solution architecture, and enterprise-grade integrations. You will design multi-step workflow automations, prototype apps, articulate technical workflows into business narratives for executives, and guide PoV trials while aligning with product roadmaps and cloud patterns (AWS).

Location: Australia, New Zealand, Singapore

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Serve as the primary pre-sales technical leader and subject matter expert, guiding technical relationships between clients, sales teams, and core Product/Engineering teams.
•Lead deep-dive discovery and scoping sessions to assess client needs; create detailed technical design specifications and build rapid-prototype mini-applications to demonstrate platform feasibility.
•Design, configure, and deliver high-impact platform demonstrations that translate complex technical workflows into clear business narratives for executive stakeholders.
•Scope, configure, and lead customers through rigorous Proof of Value (PoV) trials with defined success metrics.
•Provide advanced guidance on Zendesk’s platform architecture, integration capabilities (APIs, webhooks), and cloud ecosystem patterns (AWS and cloud technologies).

Key Requirements

•Minimum 5 to 8 years of related experience in pre-sales engineering, technical consulting, or enterprise architecture within the Software/SaaS industry.
•Hands-on experience with programming or scripting languages (e.g., Python, JavaScript) and web technologies (HTML) for prototyping and data parsing.
•Strong understanding of modern web architectures, data flows, and API integration (REST, GraphQL) with enterprise systems.
•Experience designing integrations on AWS or equivalent cloud infrastructure.
•Familiarity with enterprise sales frameworks (e.g., MEDDPICC) and domain expertise in CX/CRM ecosystems.

Experience:5-8 yearsSoftware/SaaSEnterpriseCXCRM

Skills:PythonJavaScriptHTMLRESTGraphQLAPIsAWSPrototypingPre-salesTechnical communication

Certifications:MEDDPICC

Tech Stack:PythonJavaScriptHTMLRESTGraphQLAWS

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

4 weeks ago

Platform Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Australia, New Zealand, Singapore

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Serve as the primary pre-sales technical leader and subject matter expert, guiding technical relationships between clients, sales teams, and core Product/Engineering teams.
•Lead deep-dive discovery and scoping sessions to assess client needs; create detailed technical design specifications and build rapid-prototype mini-applications to demonstrate platform feasibility.
•Design, configure, and deliver high-impact platform demonstrations that translate complex technical workflows into clear business narratives for executive stakeholders.
•Scope, configure, and lead customers through rigorous Proof of Value (PoV) trials with defined success metrics.
•Provide advanced guidance on Zendesk’s platform architecture, integration capabilities (APIs, webhooks), and cloud ecosystem patterns (AWS and cloud technologies).

Key Requirements

•Minimum 5 to 8 years of related experience in pre-sales engineering, technical consulting, or enterprise architecture within the Software/SaaS industry.
•Hands-on experience with programming or scripting languages (e.g., Python, JavaScript) and web technologies (HTML) for prototyping and data parsing.
•Strong understanding of modern web architectures, data flows, and API integration (REST, GraphQL) with enterprise systems.
•Experience designing integrations on AWS or equivalent cloud infrastructure.
•Familiarity with enterprise sales frameworks (e.g., MEDDPICC) and domain expertise in CX/CRM ecosystems.

Experience:5-8 yearsSoftware/SaaSEnterpriseCXCRM

Skills:PythonJavaScriptHTMLRESTGraphQLAPIsAWSPrototypingPre-salesTechnical communication

Certifications:MEDDPICC

Tech Stack:PythonJavaScriptHTMLRESTGraphQLAWS

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor